Website disappeared!!

  • minimal0

    (@minimal0)


    4 years, 5 months ago

    I’ve had a WordPress website for the last seven years or so. I didn’t build it – my website wizard nephew did – but I regularly add new content. I clicked on the link to the site yesterday and it just came up with a completely blank page. I’ve tried to bring the site up on various different devices and also tried to find it as a different user i.e. my wife, but it still comes up as a blank page. The only time I’ve had any information as to what might be happening – but it means nothing to me! – is when I try on my phone and I get the message ‘This page isn’t working. paultelfergardencare.co.uk is currently unable to handle this request. HTTP ERROR 500’
    Anyone able to help at all??

Viewing 6 replies - 1 through 6 (of 6 total)
  • lisa

    (@contentiskey)

    4 years, 5 months ago

    start by checking into the following issues:

    *Webhosting plan – is it still active (is your webhosting vendor one.com?)
    *PHP version update needed? (contact webhosting vendor)
    *do you have access to a backup copy of the database and files that could be restored?
    *what was the most recent change done to software: WordPress version, plugins, theme

    Thread Starter minimal0

    (@minimal0)

    4 years, 5 months ago

    Thank you Lisa.
    None of this really means much to me but I’ve forwarded your response to my nephew
    to whom it will probably all make sense!

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    4 years, 5 months ago

    ” HTTP ERROR 500″

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://ww.wp.xz.cn/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins:  https://ww.wp.xz.cn/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

    Thread Starter minimal0

    (@minimal0)

    4 years, 5 months ago

    Thank you Steve. Have forwarded to my nephew…. He deals with the server/web-hosting etc.
    Can’t access wp-admin I’m afraid. Again, just a blank page!
    I’m beginning to fear the worst i.e hundreds of hours of work down the drain.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    4 years, 5 months ago

    No. Please read the links. Enable debugging. That does not required logging in at wp-admin.

    Thread Starter minimal0

    (@minimal0)

    4 years, 5 months ago

    Steve, thank you for your optimism!!

Viewing 6 replies - 1 through 6 (of 6 total)

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