Website doesnt recognize email

  • Resolved shaned1962

    (@shaned1962)


    4 months ago

    The website didn’t recognize my email address when I tried to login. So I tried making an account again. Then it failed to process my order. It brought back to mind the first time I tried to order online. I don’t remember what happened but I had to call in person to place my order. I mention these things in hopes that it may help to fix the system.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Sai (woo-hc)

    (@saivutukuru)

    4 months ago

    Hi @shaned1962,

    Thanks for sharing this.

    It looks like you’re describing an issue with placing an order on a specific store. The WooCommerce support forum is for store owners needing help with the WooCommerce plugin itself — we don’t have access to individual store accounts or order systems.

    I recommend contacting the store directly through their website (usually via their Contact page) so they can check your account and order attempt on their end.

    If you are the store owner and are experiencing login or checkout issues on your site, please let us know, and we’ll be happy to help troubleshoot.

    Plugin Support Kay U a11n

    (@kingsleyinfo)

    2 months, 3 weeks ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    We’d really appreciate if you could take a moment to leave us a review: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/

Viewing 2 replies - 1 through 2 (of 2 total)

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