Website doesn’t work at all

  • wvadmin

    (@wvadmin)


    5 years, 2 months ago

    Hello, just went in to check our website and it doesn’t even load up. It gives me the error: Not Authorized to View This Page [CFN #0004]

    I have checked that my subscription on register.com is still valid, and it’s fine.

    Help! I usually log into WordPress and able to edit the pages but nothing comes up. It’s all blank. Not sure where to even start!

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 2 months ago

    Please contact your host regarding this error.

    Thread Starter wvadmin

    (@wvadmin)

    5 years, 2 months ago

    Hi @sterndata – so that would be Register.com? Thanks.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 2 months ago

    Who your host is is unclear. The IP address blongs to “InternetNamesForBusiness.com”.

    $ nslookup www.wightvodka.com
Server:		127.0.0.53
Address:	127.0.0.53#53

Non-authoritative answer:
www.wightvodka.com	canonical name = wightvodka.com.wightvodka.com.
Name:	wightvodka.com.wightvodka.com
Address: 69.49.96.12

[sdstern@sds-desk ~]$ whois 69.49.96.12
[Querying whois.arin.net]
[whois.arin.net]

#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/resources/registry/whois/tou/
#
# If you see inaccuracies in the results, please report at
# https://www.arin.net/resources/registry/whois/inaccuracy_reporting/
#
# Copyright 1997-2021, American Registry for Internet Numbers, Ltd.
#

NetRange:       69.49.96.0 - 69.49.127.255
CIDR:           69.49.96.0/19
NetName:        MEGA-3
NetHandle:      NET-69-49-96-0-1
Parent:         NET69 (NET-69-0-0-0-0)
NetType:        Direct Allocation
OriginAS:       
Organization:   InternetNamesForBusiness.com (INFB)
RegDate:        2003-05-22
Updated:        2012-02-24
Comment:        
Comment:        -
Ref:            https://rdap.arin.net/registry/ip/69.49.96.0

OrgName:        InternetNamesForBusiness.com
OrgId:          INFB
Address:        3680 Victoria Street North
City:           Shoreview
StateProv:      MN
PostalCode:     55126
Country:        US
RegDate:        
Updated:        2020-07-31
Ref:            https://rdap.arin.net/registry/entity/INFB

OrgAbuseHandle: ZI51-ARIN
OrgAbuseName:   InternetNamesForBusiness
OrgAbusePhone:  +1-800-322-9438 
OrgAbuseEmail:  [email protected]
OrgAbuseRef:    https://rdap.arin.net/registry/entity/ZI51-ARIN

OrgTechHandle: ZI51-ARIN
OrgTechName:   InternetNamesForBusiness
OrgTechPhone:  +1-800-322-9438 
OrgTechEmail:  [email protected]
OrgTechRef:    https://rdap.arin.net/registry/entity/ZI51-ARIN

RTechHandle: ZI51-ARIN
RTechName:   InternetNamesForBusiness
RTechPhone:  +1-800-322-9438 
RTechEmail:  [email protected]
RTechRef:    https://rdap.arin.net/registry/entity/ZI51-ARIN
    Thread Starter wvadmin

    (@wvadmin)

    5 years ago

    Hello again, register.com is the website provider and they said they see no problems and issues with our account. Just wondering if I need to get someone to help me recreate the website. I used to be able to log in and get to a ‘dashboard’, and edit website pages and add posts very simply, but since we haven’t used it for a long time/several years (instead, using social media) it’s possible that the procedure of uploading posts and editing web pages has totally changed.

    Can you point me to someone or to a URL that can help me simply ‘edit’ the pages on our website. Right now, it’s embarrassing, it doesn’t even load the website landing page. http://www.wightvodka.com – sorry, I can’t attach a screenshot here.

    Thanks.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years ago

    What happens when you go to http://www.wightvodka.com/wp-admin?

    Thread Starter wvadmin

    (@wvadmin)

    5 years ago

    It takes me to a log in screen and whenever I try to log in, it says invalid username. I try to reset my password using the ‘forgot password’ and I get no reset password emails at all. But then, when I’m in the support URL, I am logged in so I can see my account profile and my email address is there. But no email comes to reset my password. And there is no way to access my dashboard…

    https://profiles.ww.wp.xz.cn/wvadmin/profile/edit/group/1/

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years ago

    This article lists 7 completely different ways to reset your password. Any one of them will work and do the job. Find the one that’s right for you and use that: https://ww.wp.xz.cn/support/article/resetting-your-password/

    Thread Starter wvadmin

    (@wvadmin)

    5 years ago

    Thanks for being so patient.

    The only ways I would be comfortable with, would be the first two options, but when I try to reset, I keep getting ‘invalid user name or email’, or ‘there is no user registered with that email address’, even though this email address is showing unless it’s a support forum password only? The instructions say: Your password can be changed via your support forum profile.

    Thread Starter wvadmin

    (@wvadmin)

    5 years ago

    Do you think I should just open a new account and start all over again?

    Thanks.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years ago

    Your login *here* has nothing to do with your login on your own website. Use the PHPMYADMIN method to reset your password on your website.

Viewing 10 replies - 1 through 10 (of 10 total)

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