• Hi my Website is down and the Support Number on the site is Not functioning what happened? CAN ANYBODY HELP?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Your site seems to be hosted by GoDaddy.

    https://www.godaddy.com/contact-us.aspx

    Hello, leibseele, & welcome. Actually, this looks to be a number associated w/Automattic, which is wordpress.com, as opposed to this forum, which is for self-hosted WordPress sites. Please check in with:
    http://www.wordpress.com/support
    & click the ‘Get Help’ link. Perhaps it’s as simple as needing to pay a bill. I suspect that, actually.

    HTH. Please let us know if not, or conversely, reply & mark as ‘resolved’ if it does.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    It’s GoDaddy

    $ nslookup www.schwemmholz-moebel.org
    Server:		208.67.222.222
    Address:	208.67.222.222#53
    
    Non-authoritative answer:
    www.schwemmholz-moebel.org	canonical name = schwemmholz-moebel.org.
    Name:	schwemmholz-moebel.org
    Address: 184.168.221.94
    
    [sdstern@sds-desk ~]$ whois 184.168.221.94
    [Querying whois.arin.net]
    [whois.arin.net]
    
    #
    # ARIN WHOIS data and services are subject to the Terms of Use
    # available at: https://www.arin.net/whois_tou.html
    #
    # If you see inaccuracies in the results, please report at
    # https://www.arin.net/public/whoisinaccuracy/index.xhtml
    #
    
    #
    # The following results may also be obtained via:
    # https://whois.arin.net/rest/nets;q=184.168.221.94?showDetails=true&showARIN=false&showNonArinTopLevelNet=false&ext=netref2
    #
    
    NetRange:       184.168.0.0 - 184.168.255.255
    CIDR:           184.168.0.0/16
    NetName:        GO-DADDY-COM-LLC
    NetHandle:      NET-184-168-0-0-1
    Parent:         NET184 (NET-184-0-0-0-0)
    NetType:        Direct Allocation
    OriginAS:       AS26496
    Organization:   GoDaddy.com, LLC (GODAD)
    RegDate:        2010-09-21
    Updated:        2014-02-25
    Comment:        Please send abuse complaints to [email protected]
    Ref:            https://whois.arin.net/rest/net/NET-184-168-0-0-1
    
    OrgName:        GoDaddy.com, LLC
    OrgId:          GODAD
    Address:        14455 N Hayden Road
    Address:        Suite 226
    City:           Scottsdale
    StateProv:      AZ
    PostalCode:     85260
    Country:        US
    RegDate:        2007-06-01
    Updated:        2014-09-10
    Comment:        Please send abuse complaints to [email protected]
    Ref:            https://whois.arin.net/rest/org/GODAD
    
    OrgAbuseHandle: ABUSE51-ARIN
    OrgAbuseName:   Abuse Department
    OrgAbusePhone:  +1-480-624-2505 
    OrgAbuseEmail:  [email protected]
    OrgAbuseRef:    https://whois.arin.net/rest/poc/ABUSE51-ARIN
    
    OrgNOCHandle: NOC124-ARIN
    OrgNOCName:   Network Operations Center
    OrgNOCPhone:  +1-480-505-8809 
    OrgNOCEmail:  [email protected]
    OrgNOCRef:    https://whois.arin.net/rest/poc/NOC124-ARIN
    
    OrgTechHandle: NOC124-ARIN
    OrgTechName:   Network Operations Center
    OrgTechPhone:  +1-480-505-8809 
    OrgTechEmail:  [email protected]
    OrgTechRef:    https://whois.arin.net/rest/poc/NOC124-ARIN
    
    RNOCHandle: NOC124-ARIN
    RNOCName:   Network Operations Center
    RNOCPhone:  +1-480-505-8809 
    RNOCEmail:  [email protected]
    RNOCRef:    https://whois.arin.net/rest/poc/NOC124-ARIN
    
    RTechHandle: NOC124-ARIN
    RTechName:   Network Operations Center
    RTechPhone:  +1-480-505-8809 
    RTechEmail:  [email protected]
    RTechRef:    https://whois.arin.net/rest/poc/NOC124-ARIN
    
    RAbuseHandle: ABUSE51-ARIN
    RAbuseName:   Abuse Department
    RAbusePhone:  +1-480-624-2505 
    RAbuseEmail:  [email protected]
    RAbuseRef:    https://whois.arin.net/rest/poc/ABUSE51-ARIN
    
    #
    # ARIN WHOIS data and services are subject to the Terms of Use
    # available at: https://www.arin.net/whois_tou.html
    #
    # If you see inaccuracies in the results, please report at
    # https://www.arin.net/public/whoisinaccuracy/index.xhtml
    #
    
    [sdstern@sds-desk ~]$ 
    

    Hello, @sterndata. Perhaps I should’ve looked at the dns instead of the phone number on the down site, but the phone number, from what I was able to gather, seemed to be associated w/Automattic.

    On the site it says:
    “If you own this site, please call customer support at (877) 273-3049.” & this is the number given in Automattic’s contact info. So–yeah–that’s weird!

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    It’s possible that the domain is redirected at GoDaddy to WordPress.com.

    If that is WP.com,they should give a non-toll-free number for those who may not be calling in the North American calling area.

    @sterndata, you’re right, of course. That was my exact thought when I googled the phone number & determined that it was evidently Automattic’s contact info.

    I’m not sure–what happens if someone buys a premium theme from Automattic? Does the site go down if they don’t renew or what?

Viewing 6 replies - 1 through 6 (of 6 total)

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