Website experiencing technical issue after wordpress 5.2 update | ww.wp.xz.cn

Resolved adamsaiseo
(@adamsaiseo)

6 years, 11 months ago
After I updated the website to WordPress 5.2. Website ran into technical issue and got an email specifying that there is following issue with Smart Slider 3

An error of type E_ERROR was caused in line 5 of the file …/wp-content/plugins/smart-slider-3/nextend/library/libraries/image/image.php. Error message: Class ‘N2CacheImage’ not found

After getting this message and the website backend (mostly Customize section) experiencing issues, I deactivated Smart Slider 3 Plugin. Now the website is running fine without it. I feel very sad without the slider. So, please fix this glitch and release an update, so that the slide can run again without any issues.
- This topic was modified 6 years, 11 months ago by adamsaiseo.
- This topic was modified 6 years, 11 months ago by adamsaiseo.

Viewing 1 replies (of 1 total)

Ramona
(@nextend_ramona)

6 years, 11 months ago

Hi @adamsaiseo

These kind of errors are usually happening when some files are missing from the server.

So first I would suggest removing and installing Smart Slider 3 back again to get all files back. Maybe you could try installing via FTP: https://smartslider3.helpscoutdocs.com/article/55-wordpress-installation#ftp
to ensure that everything goes back to its place.
You can get the free versions zip from here: https://downloads.wp.xz.cn/plugin/smart-slider-3.3.3.20.zip

Viewing 1 replies (of 1 total)

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wordpress 5.2

1 reply
2 participants
Last reply from: Ramona
Last activity: 6 years, 11 months ago
Status: resolved