website not loading

  • olgz

    (@olgz)


    8 months, 3 weeks ago

    Hello,

    I’m not sure if I should be writing about this here on on Bluehost but I cant seem to find help there. Out of nowhere yesterday I got this error message when I tried to visit my website (posted below). What’s weird is that I still access to my site from my phone just not from from my laptop. I tried clearing the cache, still the same. I also tried using a different browser and got a different error message, posting them below.

    Any suggestions?! Help please!

    error message from google chrome:

    This site can’t be reached

    [ redundant link deleted ] took too long to respond.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter olgz

    (@olgz)

    8 months, 3 weeks ago

    I just found something not sure what it means: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 32768 bytes) in /home2/spirixh9/public_html/wp-content/plugins/royal-elementor-addons/modules/woo-grid/widgets/wpr-woo-grid.php on line 9115

    Thread Starter olgz

    (@olgz)

    8 months, 3 weeks ago

    this is also in the log : PHP Warning: Cannot modify header information – headers already sent by (output started at /home2/spirixh9/public_html/wp-content/maintenance.php:1) in /home2/spirixh9/public_html/wp-content/maintenance.php on line 4

    surviving404

    (@surviving404)

    8 months, 3 weeks ago

    The error means that your website was using more memory than it is allocated.

    To solve that, You can edit your wp-config.php file and add
    define( 'WP_MEMORY_LIMIT', '512M' ); right above the line /*That’s all, stop editing! Happy publishing*/.

    Helpful guide
    https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

    Or If you are unable to access that file, you can contact Bluehost, and they will fix it for you for sure.

    🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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