website not loading- "logsbotsonline.net" error??

  • dlumsden

    (@dlumsden)


    14 years, 9 months ago

    I have two websites, http://www.davidlumsden.com & http://www.onesonggig.com, that when accessed go to a

    “logsbotsonline.net” page that has the following information-

    “Hmm, logsbotsonline.net isn’t loading right now.

    The computers that run logsbotsonline.net are having some trouble. Usually this is just a temporary problem, so you might want to try again in a few minutes.
    Want more detail? See which nameservers are failing.”

    i have absolutely no knowledge of websites/ back end information and i am at a loss at how to fix this.

    the support at hostican my service provider gave me this information-

    “Your sites are being redirected to ‘logsbotsonline’ which is an old analytics program that WordPress uses in many plugins, however the site is no longer online so it’s causing your site to error. You may want to contact WordPress on how to remove this function.”

    any help on this would be greatly appreciated!

    David

Viewing 15 replies - 1 through 15 (of 16 total)
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  • aphill70

    (@aphill70)

    14 years, 9 months ago

    If Hostican thinks it’s a wordpress plugin I would disable all the plugins and see if the problem is fixed. If so then incrementally turn on the plugins until it breaks again then replace whatever plugin is causing the problem with something else.

    Thread Starter dlumsden

    (@dlumsden)

    14 years, 9 months ago

    hey

    thanks for this, i tried this and had no success, i only had a few plug ins and turned them off and on and didnt change anything.

    d

    aphill70

    (@aphill70)

    14 years, 9 months ago

    Then i would probably move to reinstalling…

    I had a buddy that had wordpress installed on a server and occasionally it would redirect from the post edit page to some external site.

    I could never get it to completely go away despite wiping and cleaning the install multiple times. I finally had him change hosts.

    also i did a google search on logsbotsonline and didn’t find anything that was wordpress related. My thoughts are that you or your server has possibly gotten hacked.

    if possible i would backup your theme and such and see if dropping in a clean install. also i would give your theme a onceover if its custom or drop a clean one of it in as well to see if that fixes the problem.

    Thread Starter dlumsden

    (@dlumsden)

    14 years, 9 months ago

    i didnt design the site, my main worry would be losing all the content,

    i will speak to the designer and see if he still has all the info, thanks for your help.

    D

    aphill70

    (@aphill70)

    14 years, 9 months ago

    Ok i found the bad code.

    Someone appears to have added a script tag to your footer so if you open up your theme and delete the

    <html><head>...

    you shouldn’t have another html tag anyways but that whole thing needs to be deleted it is what is causing the redirect.

    I would probably also change your passwords to be safe

    Thread Starter dlumsden

    (@dlumsden)

    14 years, 9 months ago

    hey

    can see the text/code you are talking about via sourcecode viewer in chrome
    but
    cannot see/find or locate the code in the back end via ftp

    it seems like it is hidden to searches cant find it…

    any suggestions?

    d

    Thread Starter dlumsden

    (@dlumsden)

    14 years, 9 months ago

    thank you for all your help on this.

    aphill70

    (@aphill70)

    14 years, 9 months ago

    did you find it?

    i would look in the footer.php

    Thread Starter dlumsden

    (@dlumsden)

    14 years, 9 months ago

    i have been sending the info to the designer, he said he can see the code but cant access it,
    will pass on the footer.php info, sorry i really dont know all the terminology to all of this.

    d

    Thread Starter dlumsden

    (@dlumsden)

    14 years, 9 months ago

    just been told i have been hacked.

    not good dont know how to fix it.

    d

    aphill70

    (@aphill70)

    14 years, 9 months ago

    Well first thing to do will be to change your passwords on your server.

    if you have direct access to your server to remove the malicious code you will need to go to your theme directory and find where they inserted the code.

    from its location it should be in the footer.php

    theme folder is wp-content/themes/<your_theme>

    then typically the code will be inside the footer.php

    if its not there then they hacked something else and probably are calling something to insert the code at view.

    but getting hacked isn’t the end of the world just change your passwords and track down the bad code.

    Thread Starter dlumsden

    (@dlumsden)

    14 years, 9 months ago

    my designer has looked but he cant find it, not sure how to find the code to get rid of it!
    d

    aphill70

    (@aphill70)

    14 years, 9 months ago

    another thought is maybe they dropped it onto the root index.php.

    if its not there then they are probably either using a hook or its in the database tacked onto something that is getting pulled to the footer

    Thread Starter dlumsden

    (@dlumsden)

    14 years, 9 months ago

    i had the message-

    <?php /* “Just what do you think you’re doing Dave?” */ ?>

    apparently it is a hack, i spoke to designer and he said the code was in the default folder and not even in the main folder, he is unable to locate the fix, sounds like a bad one.

    waiting to hear back from hostican.

    d

    aphill70

    (@aphill70)

    14 years, 9 months ago

    I don’t think that that message is necessarily part of the hack. if you google it there are several wordpress themes that appear to come with it. Developers being funny i guess…

    it could be in the scripts especially. anyways hosts sometimes can roll back to a backup if they keep them otherwise you will have to just go through your site line by line looking for the extraneous code.

    Hopefully hostican can help…

Viewing 15 replies - 1 through 15 (of 16 total)
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