Plugin Support
Nik
(@nikitaanisimov)
Dear @adeshinasyl,
Thanks for reaching out and sorry about your issue,
It seems like REST API for our optimization services is currently blocked for your website and it cannot be connected to 10Web dash with Booster as a consequence,
Could you kindly check the steps from the “Rest API is blocked” section of this article and try to determine which plugin has disabled the Rest API. For this there is only one way:
- Log in to your WordPress admin
- Go to Plugins
- Deactivate your security plugins one at a time.
If none of the plugins have affected the Rest API, contact your hosting support as it may have been disabled by your hosting provider and ask them to whitelist the IP addresses for 10Web services.
- 40.114.115.187
- 13.66.227.49
- 13.92.59.87
- 52.151.28.87
- 40.117.75.176
- 13.90.229.95
- 52.191.187.114
Thanks a lot in advance – please keep me posted and let me know if you have questions,
Best of luck! =)
I tried everything you recommended, asked my host to whitelist the IP address, but still, whenever the counts get to 97%, it stops counting and just stay static.
Plugin Support
Nik
(@nikitaanisimov)
Dear @adeshinasyl, thank you – REST API issue is resolved right now
However, in order to address the ever persisting score evaluation issue I should ask you to contact our technical team to discuss some additional details about the case, please contact us using the following form. Please mention this forum post link in your email’s subject line.
Sincerest apologies for the inconvenience – will be looking forward to receiving your request =)
