• Resolved gautamitinfo

    (@gautamitinfo)


    [ Moderator note: Moved out of WP Advanced. Please to not use that section for troubleshooting. ]

    URGENT HELP REQUIRED
    Website is not working and it is showing 502 gateway error. even I can’t able to access wp-admin.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Moderator James Huff

    (@macmanx)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter gautamitinfo

    (@gautamitinfo)

    Thank you sir for your kind reply but still it is not working…
    What should I do…pls reply

    Moderator James Huff

    (@macmanx)

    Try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.

    Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

    Thread Starter gautamitinfo

    (@gautamitinfo)

    Thank you sir…my site is started working
    Now again the problem is that I can’t access the wp-admin area… it is showing that database update is required ….so pls suggest what to do next…

    Moderator James Huff

    (@macmanx)

    Did you click the button to update the database?

    Thread Starter gautamitinfo

    (@gautamitinfo)

    No sir, I didn’t click and actually waiting for your kind suggestion….

    Moderator James Huff

    (@macmanx)

    Ok, yes you have to click that button, that’s what it’s telling you to do. πŸ™‚

    Thread Starter gautamitinfo

    (@gautamitinfo)

    Thank you very much sir for your kind help. Now my website is started working again. in last, the dashboard is showing update as
    <If you need to re-install version 4.5.2, you can do so here or download the package and re-install manually:>

    but I have already using the version 4.5.2. so is it necessary to to it.

    Moderator James Huff

    (@macmanx)

    If everything is working, then you don’t need to reinstall.

    Thread Starter gautamitinfo

    (@gautamitinfo)

    Sir, I need to know that.. is it possible to change the theme of website without affecting anything… kindly reply

    Moderator James Huff

    (@macmanx)

    Yes, just add the new theme via Appearance -> Themes -> Add New, and activate it. You’ll be able to safely activate the old theme if anything goes wrong.

    For future separate question, please open a new thread next time. πŸ™‚

Viewing 11 replies - 1 through 11 (of 11 total)

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