Website-speed problem

  • Resolved flurpferd

    (@flurpferd)


    6 months, 2 weeks ago

    It seems, that the Plugin is slowing down some of the websites pages drastically. Some pages like the homepage are running good.

    I deactivated the plugin as a test and all the pages were delivered in full-speed; no more problem.

    The issue is, i can´t deactivate the plugin permanently it is vital for the website.

    Can you please help?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Anupam Khatua

    (@anupamkhatua)

    6 months, 2 weeks ago

    Hi @flurpferd,

    Thank you for reaching out to us!

    Regarding your concern about the site slowing down, it seems you may be using an outdated version of the plugin.

    I recommend updating the plugin to the latest version, 5.9.9, as we’ve addressed the page slowdown issue in this release.

    After updating the plugin, please check again and let us know if the issue has been resolved. If the problem persists, don’t hesitate to contact our private support channel for further assistance.

    We look forward to hearing from you!

    Thread Starter flurpferd

    (@flurpferd)

    6 months, 1 week ago

    Thank your for your quick reply!

    I´d like to update the plugin. Unfortunately there´s no update-opportunity. There´s a button “check for updates”, nothing more.

    Is it possible to manage it per FTP-client?

    Thank´s in advance!

    Plugin Contributor Kishan Ranawat

    (@kishanranawat)

    6 months, 1 week ago

    Hi,

    You can click on the “Check for updates” link — the latest plugin version(5.9.9) should then appear and be available for download.

    If you still don’t see the update or face any difficulty, please reach out to us through our private support channel here. We’ll be happy to assist you further.

    Thank you for your patience and cooperation.

    Thread Starter flurpferd

    (@flurpferd)

    6 months, 1 week ago

    That´s the problem: the update button does not appear after hitting the “check für updates” button.

    I will reach out to you through your support channel. Thank you!

    Anupam Khatua

    (@anupamkhatua)

    6 months, 1 week ago

    Hi @flurpferd,

    Yes, we have received your response in our support channel and will look into it.

    Anupam Khatua

    (@anupamkhatua)

    6 months ago

    Hi @flurpferd,

    I hope you are doing well!

    According to your previous response, we have already replied to you through our private support channel, but we have not yet received a response.

    Have your last queries been resolved? If so, please confirm, as we need to close the ticket.

    Best regards,

    Thread Starter flurpferd

    (@flurpferd)

    6 months ago

    Sorry i didn´t respond! It worked out like a charm: i took the files from your site, installed it per wordpress-backend and since then it is doing its job perfectly.

    Thank you for your help!

    Anupam Khatua

    (@anupamkhatua)

    6 months ago

    Hi @flurpferd,

    Thanks for your confirmation. Awesome! I’m glad to hear that the inquiry has been resolved!

    Whereas, I hope you’re enjoying the Icegram Express plugin.

    Could you please do us a BIG favor by sharing your experiences with us and leaving a review here? It’ll hardly take 2 minutes and will surely make our day.

    Thank you in advance.

Viewing 8 replies - 1 through 8 (of 8 total)

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