• Resolved niralott

    (@niralott)


    Hello,
    I’ve used Lifter LMS for sometime now and it’s been great. However, I got the dreaded white screen message when trying to open the website from another computer. I deactivated each plug in to determine which one isn’t working well with the website. Unfortunately, it is the plug in I need the most. I did recently upgrade my WordPress site to the most recent version so I’m not sure if that has anything to do with it. Any help would be great so that I can launch my website.

    Thanks,
    Nira

    Wordpress
    ——————————————-

    Home Url: http://niranicole.com
    Site Url: http://niranicole.com
    Version: 4.9
    Debug Mode: No
    Locale: en_US
    Multisite: No
    Page For Posts: Not Set
    Page On Front: home page (#100)
    Permalink Structure: /%postname%/
    Show On Front: page
    Wp Cron: Yes

    Settings
    ——————————————-

    Version: 3.14.8
    Db Version: 3.14.8
    Course Catalog:(#106)
    Course Catalog Per Page: 10
    Course Catalog Sorting: menu_order
    Membership Catalog: Memberships (#105)
    Membership Catalog Per Page: 9
    Membership Catalog Sorting: menu_order,ASC
    Site Membership: Ruby Membership (#239)
    Student Dashboard: Members Dashboard (#165)
    Courses Endpoint: my-courses
    Edit Endpoint: edit-account
    Lost Password Endpoint: lost-password
    Vouchers Endpoint: redeem-voucher
    Autogenerate Username: yes
    Password Strength Meter: no
    Minimum Password Strength: weak
    Terms Required: no
    Terms Page: Not Set
    Checkout Names: required
    Checkout Address: hidden
    Checkout Phone: hidden
    Checkout Email Confirmation: yes
    Open Registration: yes
    Registration Names: required
    Registration Address: hidden
    Registration Phone: hidden
    Registration Voucher: optional
    Registration Email Confirmation: no
    Account Names: required
    Account Address: hidden
    Account Phone: hidden
    Account Email Confirmation: yes
    Checkout Page: Purchase (#107)
    Confirmation Endpoint: confirm-payment
    Force Ssl Checkout: no
    Country: US
    Currency: USD
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Decimals: 2
    Trim Zero Decimals: no
    Recurring Payments: yes
    Email From Address: [email protected]
    Email From Name: Nira Nicole
    Email Footer Text:
    Email Header Image:
    Cert Bg Width: 800
    Cert Bg Height: 616
    Cert Legacy Compat: yes

    Gateways
    ——————————————-

    PayPal: Enabled
    PayPal Test Mode: Disabled
    PayPal Logging: no
    PayPal Order: 1
    Manual: Disabled
    Manual Logging: no
    Manual Order: 1

    Server
    ——————————————-

    Mysql Version: 5.5.51
    Php Curl: Yes
    Php Default Timezone: UTC
    Php Fsockopen: Yes
    Php Max Input Vars: 1000
    Php Max Upload Size: 64 MB
    Php Memory Limit: 256M
    Php Post Max Size: 64M
    Php Soap: Yes
    Php Suhosin: No
    Php Time Limt: 30
    Php Version: 5.4.45
    Software: Apache
    Wp Memory Limit: 40M

    Theme
    ——————————————-

    Name: WPCrafter LMS
    Version: 0.1
    Themeuri: https://wpcrafter.com
    Authoruri: https://wpcrafter.com
    Template: generatepress
    Child Theme: Yes
    Llms Support: No

    Plugins
    ——————————————-

    Akismet Anti-Spam: 4.0.1
    Elementor: 1.8.5
    Fullwidth Page Templates: 1.0.2
    Hide Admin Bar From Non-admins: 1.0
    LifterLMS: 3.14.8
    LifterLMS PayPal Gateway: 1.0.2
    Nav Menu Roles: 1.9.1
    Simple CSS: 1.1
    Theme My Login: 6.4.9
    Ultimate Landing Page: 3.1.7.1
    UpdraftPlus – Backup/Restore: 1.13.12
    Yoast SEO: 5.8

    Integrations
    ——————————————-

    BbPress: No
    BuddyPress: No

    Template Overrides
    ——————————————-

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hey there @niralott,

    I’m very sorry you’re having issues here and I’ll do my best to help you resolve it but, at this moment, I really am pretty helpless. Whitescreens leave me equally as blind as you and there’s not much I can do without an error message.

    Would you please temporarily enable WP_DEBUG and WP_DEBUG_DISPLAY (https://codex.ww.wp.xz.cn/WP_DEBUG) so that we can see an error message (rather than a white screen).

    Once you see an error message please copy and paste it here for me and I’ll use that to find a resolution to the issue.

    Unfortunately, it is the plug in I need the most.

    What plugin was this? Was it LifterLMS?

    Thanks,

    Thread Starter niralott

    (@niralott)

    Please forgive me as this very advanced for me. I hope I retrieved the right error message. Thanks for all of your help, I really appreciate it.

    15:06 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home2/nnwatts/public_html/NIRANICOLE.COM/wp-content/themes/sparkling/header.php:12) in /home2/nnwatts/public_html/NIRANICOLE.COM/wp-content/themes/sparkling/header.php on line 23
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    [10-Aug-2016 10:01:53 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home2/nnwatts/public_html/NIRANICOLE.COM/wp-content/themes/sparkling/header.php:12) in /home2/nnwatts/public_html/NIRANICOLE.COM/wp-content/themes/sparkling/header.php on line 23
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    [22-Nov-2017 11:45:42 UTC] WordPress database error Duplicate entry ‘llms_integration_bbpress_enabled’ for key ‘option_name’ for query UPDATE wp_options SET option_name = ‘llms_integration_bbpress_enabled’ WHERE option_name = ‘lifterlms_bbpress_enabled’ made by do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, LLMS_Background_Updater->handle_cron_healthcheck, WP_Background_Process->handle, LLMS_Background_Updater->task, call_user_func, llms_update_3120_update_integration_options
    [22-Nov-2017 11:45:42 UTC] WordPress database error Duplicate entry ‘llms_integration_buddypress_enabled’ for key ‘option_name’ for query UPDATE wp_options SET option_name = ‘llms_integration_buddypress_enabled’ WHERE option_name = ‘lifterlms_buddypress_enabled’ made by do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, LLMS_Background_Updater->handle_cron_healthcheck, WP_Background_Process->handle, LLMS_Background_Updater->task, call_user_func, llms_update_3120_update_integration_options

    HEY @@niralott,

    Thanks for this but I think your issue may actually be the way you have your site’s membership restrictions setup.

    You currently have a sitewide membership restriction enabled (Ruby Membership (#239))

    A lot of users tend to enable this because they don’t fully understand what it’s supposed to do and they don’t intend to lock down their entire site.

    Can you let me know if this was intentional?

    Also, check your membership and let me know what your redirect settings for non members is setup like for that membership.

    It looks to me like you’ve accidentally created an infinite redirect loop.

    Turning off that sitewide membership restriction may very well fix it.

    Hope that helps,

Viewing 3 replies - 1 through 3 (of 3 total)

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