Websites cannot load

  • Resolved Groovyx9

    (@groovyx9)


    5 years, 8 months ago

    Hi, I use both this one and the pro version (customer here). Today’s update crashed 3 of my websites (websites did not load anything except a wordpress error message). As I could not access admin, I checked the plugin rep content by ssh and your plugin was the last one (and only one) updated today. I deleted your plugin rep. I was then able to connect through admin but everything was slow (I guess wp was going through the remnants of your plugin in htaccess, wp-config, etc. 🙂
    Once I accessed I rushed to extensions page, and installed and activated an older version of your plugin (1.6.0.6) and eveything was just fine. I did not want to take any risk so I deactivated and deleted your plugin, hoping everything will be properly cleaned by doing so and it was.
    I’ll wait for a fixed version before going back to your plugin, that I truly love.

    • This topic was modified 5 years, 8 months ago by Groovyx9.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Maya

    (@tdgu)

    5 years, 8 months ago

    Hi,
    Thanks for your feedback. Can you check your server error logs for the exact error message?
    Which version you had active the free or PRO?

    Thanks

    Thread Starter Groovyx9

    (@groovyx9)

    5 years, 8 months ago

    Looks like a conflict with Shield (another excellent plugin) https://fr.ww.wp.xz.cn/plugins/wp-simple-firewall/
    The 3 websites were running both plugins. One was using pro, the 2 others were from here. Never had an issue before today.
    ======================
    Une erreur de type E_ERROR a été causée dans la ligne 45 du fichier /xxx/xxx/xxx/xxx/xxx/name-of-my-site/wp-content/plugins/wp-hide-security-enhancer-pro/compatibility/wp-simple-firewall.php. Message d’erreur : Uncaught Error: Class ‘ICWP_WPSF_Plugin_Controller’ not found in /xxx/xxx/xxx/xxx/xxx/name-of-my-site/wp-content/plugins/wp-hide-security-enhancer-pro/compatibility/wp-simple-firewall.php:45
    Stack trace:
    #0 /xxx/xxx/xxx/xxx/xxx/name-of-my-site/wp-includes/class-wp-hook.php(287): WPH_conflict_handle_wp_simple_firewall::on_plugins_loaded(”)
    #1 /xxx/xxx/xxx/xxx/xxx/name-of-my-site/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
    #2 /xxx/xxx/xxx/xxx/xxx/name-of-my-site/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #3 /xxx/xxx/xxx/xxx/xxx/name-of-my-site/wp-settings.php(409): do_action(‘plugins_loaded’)
    #4 /xxx/xxx/xxx/xxx/xxx/name-of-my-site/wp-config.php(105): require_once(‘/home/www/clien…’)
    #5 /xxx/xxx/xxx/xxx/xxx/name-of-my-site/wp-load.php(37): require_once(‘/home/www/clien…’)
    #6 /xxx/xxx/xxx/xxx/xxx/name-of-my-site/wp-login.php(12): require(‘/home/www/clien…’)
    #7 {main}
    thrown

    Plugin Contributor Maya

    (@tdgu)

    5 years, 8 months ago

    Hi,
    Thanks for your feedback, i was able to replicate the issue and created a fix available in the lastest plugin version:

    • Fre code: Version 1.6.1.1
    • PRO code: Version 2.2.4.9.2

    Thanks

    Thread Starter Groovyx9

    (@groovyx9)

    5 years, 8 months ago

    Thanks, I just sent you an email through pro Interface, but you just gave me my answer 😉 I am going to try now!
    Outstanding support for ALL your users, really appreciate it (a fix in less than 2 days ! wicked cool)
    Best

Viewing 4 replies - 1 through 4 (of 4 total)

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