Weekly error event

  • Resolved valentewb

    (@valentewb)


    1 year, 9 months ago

    Hello. Exactly every Monday at the same exact hour I get this error event.

    Type
    Error
    Date
    26-08-2024 at 14:06
    Content
    Mailer: Other SMTP
    SMTP Error: data not accepted.SMTP server error: DATA END command failed Detail: "Envelope domain gmail.com is not local"
    SMTP code: 550
    Source
    WPForms Lite
    /home/querocom/public_html/wp-content/plugins/wpforms-lite/src/Emails/Mailer.php (line: 563)

    But everytime I check, I make after this a test email and all goes well. I receive emails and test emails from my forms, but I’m afraid some of them got lost for this. Is there anything I can do to solve this?

    Thank You.

    Nuno.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    1 year, 9 months ago

    Hi @valentewb,

    Thanks for reaching out! It is possible that you have a backup plugin or something similar installed on your site. It’s likely that a specific plugin is trying to send an email each week with an attachment, but your email provider’s attachment limitation has been exceeded.

    Generally, you may experience the “data not accepted” error because of the following reasons:

    1. You have authenticated the WP Mail SMTP plugin using one email address ([email protected]), but you’re trying to send an email using a different email address ([email protected]).
    2. Your email provider is not allowing you to use a different “reply-to” email. In that case, you need to use the same WP Mail SMTP authenticated email as your “reply-to” email.
    3. You’re trying to send an email notification with an attachment, but you have exceeded the attachment size limitation.

    I hope this helps troubleshoot the issue. Thanks!

Viewing 1 replies (of 1 total)

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