Hello @ljwhittet
Thank you for reaching out. I would be happy to look into this for you. Can you provide more on the configuration you are running? Example, Javascript errors, PHP version, Database used, plugin version, any security plugins or firewall is used, and anything else that could allow me to be able to help narrow down and reproduce the issue?
Thanks
Elana D.
Hello @ljwhittet
In order to keep troubleshooting the issue you are experiencing, we will need temporary administrator access to your WordPress website. To create a temporary login for us, please navigate in your Dashboard to Users → Add New, and be sure to select the administrator role for the user being created. You can use the email [email protected] when creating the user and will have the ability to easily remove the user when we have come to a resolution regarding the problem you are facing.
Thanks
Elana D.
Hi @elanasparkle,
I have the exactly same issues as @ljwhittet. Blank withe screen in Weforms administration but the forms seems to be still working. https://www.alphacrc.com/
We are using:
WordPress Version: 5.5.1
PHP Version: 7.2.33
MySQL version: MariaDB Server v10.3.23
Theme: Bootstrap Basic4 Version 1.2.5
Active Plugins
Ele Custom Skin – 3.0.0 By Dudaster.com
Elementor – 3.0.5 By Elementor.com
Elementor Addon Elements – 1.7 By WP Vibes
Elementor Contact Form DB – 1.5 By Sean Barton – Tortoise IT
Elementor Pro – 2.10.2 By Elementor.com
Essential Addons for Elementor – 4.2.3 By WPDeveloper
Events as Posts – 0.5.9 By Ambrogio Piredda
Google Analytics for WordPress by MonsterInsights – 7.12.2 By MonsterInsights
HSTS Ready – 1.02 By Manu225
jQuery Updater – 3.5.1.2 By Ramoonus
Limit Login Attempts Reloaded – 2.15.1 By WPChef
LiteSpeed Cache – 3.4.1 By LiteSpeed Technologies
MailChimp Campaigns Manager – 3.2.4 By MatthieuScarset
Page Links To – 3.3.4 By Mark Jaquith
Page Templater For Elementor – 1.2.9 By ThemeIsle
Postie – 1.9.53 By Wayne Allen
PowerPack Lite for Elementor – 2.1.0 By IdeaBox Creations
QuadMenu – 2.0.4 By Mega Menu
Really Simple SSL – 3.3.5 By Really Simple Plugins
Simple Featured Video – 1.3 By Primis Digital
Sticky Header Effects for Elementor – 1.3.2 By Rwattner
weForms – 1.5.1 By weForms
weForms Pro – Business – 1.3.11 By weForms
Widget Importer & Exporter – 1.6 By ChurchThemes.com
Wordfence Security – 7.4.11 By Wordfence
WordPress Importer – 0.7 By wordpressdotorg
WP Mail SMTP – 2.3.1 By WPForms
WP User Avatar – 2.2.7 By ProfilePress
Yoast SEO Premium – 14.9 By Team Yoast
Please, advice.
Thank you.
Best,
Peter
Same error for me.
Wordpress Version 5.5.1
Version PHP 7.3.19-1~deb10u1
MySQL version: 10.3.22-MariaDB-0+deb10u1
Theme: Divi 4.6.1
Hello @peters89
Can you try to deactive weForms pro then Unchecking no conflict mode in weForms then reactivate weForms pro?
Thanks
Elana D.
Hi @elanasparkle
It worked! Thank you so much for your prompt response 🙂
Have a good day!
Best,
Peter
Is it possible to keep your form information when deleting and reactivating the plugin?
Just deactive not delete weforms pro.
Hello,
Yes agreed do not delete just deactivate it @ljwhittet. I’m glad that worked @bjeanty and @peters89 Let me know if there is anything further you need.
Thanks
Elana D.
This worked! Thank you so much.
Hello @ljwhittet
That is great to hear I’m glad it is working for you.
Thanks
Elana D.
hello i have the same problem . and i trid to diactivate the pro and activate it agin
but it didnt help . can you please help me ?
Hello @bboymbd69,
The latest version should resolve that issue as well if you are on 1.3.12
Thanks
Elana D.
I have this problem with weforms Version 1.6.4
PHP version: 7.4.15
Wordpress Version 5.6.1
All backend dashboard options for weforms are blank/grey out
Even the option for Premium
The front end form works fine I just can’t make any further updates
I tried deactivating and activating but still the same problem.
Any suggestions?
Thanks in advance for your help.
