We’re preparing your data – stuck

retrodeed
(@retrodeed)

1 year, 1 month ago

“We’re preparing your data” been going on for 3 weeks now, nothing happens and no progress at all.

I’ve tried to stop and restart the sync, but still nothing happens.

Any suggestions how to proceed?

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

(@mosesmedh)

Thank you for getting in touch. I completely understand your frustration with the issue you’re experiencing, and I’m here to help.

To better assist you, could you provide more details about what you’re trying to accomplish and the specific issue you’re encountering? A screenshot or screen recording would be really helpful in understanding the situation.

Thread Starter

retrodeed

(@retrodeed)

1 year, 1 month ago

Sure, here is a screenshot, been like this for 3 weeks: https://prnt.sc/RUwIZHzMEefq

I also checked Scheduled Actions, all is completed.

Mahfuzur Rahman

(@mahfuzurwp)

1 year, 1 month ago

Hi @retrodeed,

Thank you for the screenshot!

I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.

Fatal error logs (if any) under WooCommerce > Status > Logs. You could copy and paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Plugin Support

Justin (a11n)

(@layoutd)

1 year, 1 month ago

Hi @retrodeed,

I’ve tried to stop and restart the sync, but still nothing happens.

Just to clarify, was this using the tool in WooCommerce > Status > Tools > WooCommerce Analytics data synchronization?

At any rate, it does look like the full data synchronization stalled on your store without completing, so we’re going to restart the process manually. Please give it a few hours to process your order data again.

Cheers,
Justin

Plugin Support

Justin (a11n)

(@layoutd)

1 year, 1 month ago

Hi again @retrodeed,

We restarted the full data synchronization from zero, but it has stalled again – there seems to be an issue with the data itself. If you could provide the WooCommerce status logs as requested previously by @mahfuzurwp, that might help us identify the exact issue.

Cheers

Thread Starter

retrodeed

(@retrodeed)

1 year, 1 month ago

Hi @mahfuzurwp and @layoutd

Just to clarify, was this using the tool in WooCommerce > Status > Tools > WooCommerce Analytics data synchronization?

Yes, that is correct

There is no fatal error logs, however there is a failed action, don’t know if it is related: https://prnt.sc/ih3JJ1ZzOjNm

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Kerneversionen er 8.6.0<br>hello-elementor-child/woocommerce/loop/result-count.php<br><br>Outdated Templates: ❌<br>					<br>					<br>						Lær hvordan man opdaterer					 |<br>					<br>						<br>					<br>					<br>						Clear system status theme info cache<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br>add-to-cart-with-options-stepper-layout<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br>blockified-add-to-cart<br><br>Daily Cron: ✔ Next scheduled: 2025-04-25 01:10:00 +02:00<br>Options: ✔<br>Notes: 50<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Complete: 22.050<br>Oldest: 2025-04-24 04:45:06 +0200<br>Newest: 2025-04-24 13:54:56 +0200<br><br>Failed: 1<br>Oldest: 2025-04-24 13:46:49 +0200<br>Newest: 2025-04-24 13:46:49 +0200<br><br>In-progress: 1<br>Oldest: –<br>Newest: –<br><br>Pending: 32<br>Oldest: 2025-04-24 13:55:02 +0200<br>Newest: 2025-04-28 17:26:13 +0200<br><br><br>### Tiered Pricing Table ###<br><br>Tiered Pricing: Activation date: <br>Tiered Pricing: Tips hidden: <br><br>### Status report information ###<br><br>Generated at: 2025-04-24 13:55:03 +02:00<br>

This reply was modified 1 year, 1 month ago by retrodeed.

Zee

(@doublezed2)

1 year, 1 month ago

Hello retrodeed,

Thank you for your reply.

I understand there are no fatal error logs. The failed hook in the screenshot could be related to the issue you’re experiencing.

To troubleshoot further, please try restarting the sync after deactivating all plugins except WooCommerce and WooCommerce Admin. This will help determine if a plugin conflict is causing the problem.

Since the issue involves Scheduled Actions, I also recommend installing the WP Crontrol plugin. It will help identify any underlying issues so we can continue troubleshooting.

Looking forward to your response. 🙂

Viewing 7 replies - 1 through 7 (of 7 total)

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