What am I doing wrong?

  • Resolved iMac1943

    (@imac1943)


    5 years, 6 months ago

    Versions:
    WordPress: 5.5.3
    WordPress MS: No
    PHP: 7.4.11
    WP Mail SMTP: 2.5.1

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not authenticate.
    Host: mail.axc.nl
    Port: 465
    SMTPSecure: ssl
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: OpenSSL 1.1.1d 10 Sep 2019
    Apache.mod_security: No

    Debug:
    Mailer: Andere SMTP-server SMTP Error: Could not authenticate.

    SMTP Debug:
    2020-11-29 20:08:10 Connection: opening to ssl://mail.axc.nl:465, timeout=300, options=array()
    2020-11-29 20:08:11 Connection: opened
    2020-11-29 20:08:11 SERVER -> CLIENT: 220 mail.axc.nl ESMTP ready
    2020-11-29 20:08:11 CLIENT -> SERVER: EHLO phone-fixers.be
    2020-11-29 20:08:11 SERVER -> CLIENT: 250-mail.axc.nl250 AUTH PLAIN LOGIN
    2020-11-29 20:08:11 CLIENT -> SERVER: AUTH LOGIN
    2020-11-29 20:08:11 SERVER -> CLIENT: 334 VXNlcm5hbWU6
    2020-11-29 20:08:11 CLIENT -> SERVER: [credentials hidden]
    2020-11-29 20:08:11 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
    2020-11-29 20:08:11 CLIENT -> SERVER: [credentials hidden]
    2020-11-29 20:08:11 SERVER -> CLIENT: 535 5.7.0 Invalid login or password
    2020-11-29 20:08:11 SMTP ERROR: Password command failed: 535 5.7.0 Invalid login or password
    SMTP Error: Could not authenticate.
    2020-11-29 20:08:11 CLIENT -> SERVER: QUIT
    2020-11-29 20:08:11 SERVER -> CLIENT:
    2020-11-29 20:08:11 SMTP ERROR: QUIT command failed:
    2020-11-29 20:08:11 Connection: closed
    SMTP Error: Could not authenticate.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Sanjeev Aryal

    (@sanzeeb3)

    5 years, 6 months ago

    Hi @imac1943,

    Thanks for reaching out. The error log suggests an authentication error. Please double check your SMTP credentials and make sure the SMTP Authentication is enabled for your SMTP account. If you still face the issue, you might need to contact your SMTP host support with this SMTP debug log.

    I hope this helps!

    Thread Starter iMac1943

    (@imac1943)

    5 years, 6 months ago

    thank you! I’ll check the settings.

Viewing 2 replies - 1 through 2 (of 2 total)

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