What could be causing different image zie?

  • newuser33

    (@newuser33)


    3 years, 7 months ago

    So I just updated the images and added a new product in the linked page for three products. The image I used is the exact same size as the other 5 products. However the images appear to be longer in height, any idea why this is or what could be causing this so I can fix it and have everything look the same?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Shahin

    (@skalanter)

    3 years, 7 months ago

    Hello @newuser33,

    Thank you for reaching out,

    We are aware of this issue, and we will fix this issue. Please update the theme to this version as a temporary solution: https://drive.google.com/file/d/12OHkygXm1pU7jlXOwyXrsRHLNAGGvwgB/view?fbclid=IwAR0xycn4p5ClAYqgdTnAL8m6XJMkXILAg9iEkxeexWjFHT0INiIOzTU-3S0(dev version).

    – Note 1: Before updating, please get a full backup from your website and also make sure to use the latest version of Ocean Extra with the theme.

    Please navigate to appearance > themes > add new and upload the zip file to update. Then click on the “Replace current with uploaded” button.

    After installing the dev version, please navigate to Customizing > WooCommerce > Product Images and set your desired ratio for images.

    – Note 2: if you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, don’t forget to click on the regenerate all assets file and data in Elementor > Tools.

    I hope it helps.
    Please let us know the results.

    Best Regards

    Thread Starter newuser33

    (@newuser33)

    3 years, 7 months ago

    Thanks! I’m guessing this will be fixed in the next update?

    Shahin

    (@skalanter)

    3 years, 7 months ago

    Hi @newuser33,

    Yes, this issue will be fixed for the next update(s), but we don’t have ETA.
    I appreciate your patience until the issues are resolved.

    Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)

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