What does ‘site not found’ mean. The site is there.

  • Resolved rogerholmes

    (@rogerholmes)


    9 months, 3 weeks ago

    I have tried to set up site kit for google analytics. I might have done it wrong but even if I delete it and reinstall it and reactivate it, when I go to it it no longer asks me to set it up. I have tried the Redo the plugin setup button but that just give the error site not found. My site exists, why can’t it find it. If I click Analytics complete setup for analytics, it just gives me the same error. How can I go back to before I installed site kit?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    9 months, 3 weeks ago

    Hi there @rogerholmes, thanks for getting in touch.

    The “site not found” error you’re facing typically indicates that when trying to communicate to set up the plugin once more, it’s no longer recognizing your credentials, instead it’s using credentials from a possible previous setup. We can in these instances request a check on your site records on the Site Kit service but before doing that, could you please try performing a Site Kit reset by going to Tools > Available Tools > Reset Site Kit.

    If you still encounter this issue after resetting which is possible, let me know and we can request a check on the records for you and get those updated if needed.

    Thread Starter rogerholmes

    (@rogerholmes)

    9 months, 3 weeks ago

    Thank you Adam, That fixed the problem. Well done!!!!

Viewing 2 replies - 1 through 2 (of 2 total)

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