The slide on mobile devices is calculated very large so that is why it doesnt seem to work anymore. As it is now it cant be used. I Hope to here from you to fix if we can, please
HI @optimalprime
Thank you for your feedback. I haven’t been able to work on this project due to my other responsibilities. However, I am planning on completely re-doing the plugin in the future as WordPress has made major changes to its API lately.
Regards,
Munir
Ok when Munir? Can you do a little temporary fix as people are actually using your plugin and now on all mobile devices its not working anymore on live websites. I would expect a plugin that shows to be updated to at least work on all devices.
Sure, I will look into this and get back to you asap.
Thank you Munir.. as long as i can make it work (1 column on mobile) for now would be nice as my client was reporting this to me. I send you an email prior so you have the info. Thanks again
Did you receive my email in good order? I am getting several questions from clients. Hope you can give me a little bit more information. I choose you for the gutenberg link so it gets streamlined well, but now I am depending on your answer. Hope you understand where i am coming from, thank you
Support for this free plugin is only provided via the support forum here. I haven’t checked the email, will follow up here as soon I get time to test and have something to share with you about this issue you have reported.
Ok but will that be days? Cause this is a live extension that isnt working now on smaller mobile screens. I just need some info as clients are responding to me.
I just installed and test it and seems to work fine to me?
Here’s a quick screencast: https://share.getcloudapp.com/llu62evv
So the slider should automatically be 1 slide per view on mobile. What exactly are you doing when you say 2 columns to 1 on mobile? Can you share a screencast or screenshots of your slider configuration?
Hello Munir,
That is weird cause i have the latest version and here it shows up differently. Also i turned off other plugins and also got all styling code out and yet it would still do it. I noticed the slides are calculated very large. (365000 px or so).
Have a look at the configuration and an example of the website to maybe understand why this is happening. Thank you.
screencast:
https://nimb.ws/Y3BOoG
screenshot:
https://nimb.ws/sg8bzZ
From your editor screenshot it seems you using the free version but somehow set the slides to 2 per view, how did you do that? This feature is not provided in the free version.
And from your front-end view, I can guess there should be something else causing it. It could be your theme, custom CSS/JS, or a plugin.
I already checked that i turned everything off and reinstalled but it still does this. Like i said changed theme too custom code out and also turned off plugins. But it worked before.
Then, I would suggest you create another similar slider on a new page on your website to test if there’s something wrong with that particular instance of the slider.
Or maybe test the plugin on a completely new/different website to see if you can replicate the same issue there and can provide any helpful steps to replicate it, that would help e debug it.
Ok but any idea what it could be or what i should look for? I cant figure it out. It works with you fine you say. Its version 1.2.9 right?
To update you that we’ve pushed a new version live. Kindly create a new slider using the latest version.
I am closing this ticket; please feel free to create a new support ticket if you face any problems.
Note: You will need to recreate your old slider(s) as v2 is a completely revamped plugin.
