What problem could this be?

  • Resolved SimonVetterli

    (@simonvetterli)


    1 year, 2 months ago

    I see an error like this: Scheduled: check_vulnerabilities: API error: FAILED_TO_USE_FILE_GET_CONTENTS.

    What could this be?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    1 year, 2 months ago

    Hello,

    Could you try to press the ‘Synchronize with Cloud’ button?

    WordPress Dashboard -> Settings -> Security by Cleantalk

    Did it help?

    Thread Starter SimonVetterli

    (@simonvetterli)

    1 year, 2 months ago

    Yes, I have done this. I also uninstalled it and installed again. But still the same problem.

    Should I delete the website from Cleantalk Backend, and create a new key?

    Plugin Support katereji

    (@katereji)

    1 year, 2 months ago

    Hello @simonvetterli

    Thank you. There is no need to delete the website. We are already working on this issue and will write back with the results in 1-2 business days.

    Plugin Support katereji

    (@katereji)

    1 year, 2 months ago

    Hello @simonvetterli

    We have fixed the issue. The issue was on our server side. Please synchronize with the cloud by clicking the ‘Synchronize with Cloud’ button, wait for a few minutes and check the results. Did it help?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    1 year, 2 months ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 5 replies - 1 through 5 (of 5 total)

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