when asked to optimise

  • teejayukulele

    (@teejayukulele)


    9 months, 3 weeks ago

    It takes me to a new page…and nothing happens. Why not just optimise from the pic?

    I have purchased the version that allows 20000 pices to be optimised. I was sent an email asking me to log on to create a ticket, but I can’t do this…either

    • This topic was modified 9 months, 3 weeks ago by teejayukulele.
    • This topic was modified 9 months, 2 weeks ago by teejayukulele. Reason: and I need another link to be able to log in and create a ticket please
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  • Plugin Support Luis from Elementor

    (@luisrelementor)

    9 months, 3 weeks ago

    Hello, we’re sorry to hear about your experience. Image Optimizer is designed to process your images smoothly without unnecessary extra steps, so if you’re being redirected without results, that’s not how it should work.

    To get this fixed for you, we’d love to review the details directly. Could you please open a ticket with our support team so we can check your setup and see what’s going wrong? You can do so here: https://elementor.com/help/how-to-submit-a-support-ticket/.

    Thank you for taking the time to share this feedback, it helps us spot issues and improve the product for everyone.

Viewing 1 replies (of 1 total)

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