when install fresh plugin get fatal error

  • Resolved Naresh Patel

    (@patelnaresh9737)


    5 years, 8 months ago

    Plugin could not be activated because it triggered a fatal error.

    Parse error: syntax error, unexpected ‘:’, expecting ‘{‘ in /var/www/wp-content/plugins/awesome-support/vendor/ericmann/wp-session-manager/includes/deprecated.php on line 23

    plugin version – Version 6.0.1

Viewing 8 replies - 1 through 8 (of 8 total)
  • Krunal Patel

    (@krunalkp)

    5 years, 8 months ago

    +1

    Same issue.

    Plugin Author Yeison Baron

    (@yeisonbp)

    5 years, 8 months ago

    Hi @patelnaresh9737 and @krunalkp,

    Could you let me know what is your PHP and WordPress version? Please check that your PHP version is at least 7.1. Also, could you temporarily deactivate your plugins one by one and switch to a default WP theme and check if the issue continues? Also, what is your host provider?

    I will also send the error message to the developers for further investigation.

    Thanks.

    Thread Starter Naresh Patel

    (@patelnaresh9737)

    5 years, 8 months ago

    Now install fresh plugin it is working . I have no deactivate other plugin or theme. plugin is active now.

    • This reply was modified 5 years, 8 months ago by Naresh Patel.
    Thread Starter Naresh Patel

    (@patelnaresh9737)

    5 years, 8 months ago

    after install plugin in admin section edit ticket show console log error and reply section not working
    error —
    Uncaught TypeError: Cannot set property ‘_onFocusIn’ of null
    js path for error – plugins/awesome-support/assets/admin/js/admin-popup.js?ver=6.0.1

    screen shot – https://prnt.sc/utzsoa

    Theme Use – Twenty Nineteen
    php version – 7.2.10
    wordpress version – 5.5.1
    Awesome Support plugin version – 6.0.1

    Plugin Author Yeison Baron

    (@yeisonbp)

    5 years, 8 months ago

    Hi @patelnaresh9737,

    Thanks for the additonal information. I sent this to the developers. Also, I see your screenshot and it looks like there might ba a conflict with another theme/plugin, could you try to deactivate your plugins one by one and switch to a default WP theme?

    Regards.

    • This reply was modified 5 years, 8 months ago by Yeison Baron.
    Thread Starter Naresh Patel

    (@patelnaresh9737)

    5 years, 8 months ago

    i have use theme – https://themeforest.net/item/3clicks-responsive-multipurpose-wordpress-theme/5092225?ref=flowdee&clickthrough_id&redirect_back=true

    this theme plugin (G1 Page Builder )effect in admin side and this theme is effect in front end my ticket page
    how to work Awesome Support plugin with my theme ?

    Plugin Author Yeison Baron

    (@yeisonbp)

    5 years, 7 months ago

    Hi @patelnaresh9737,

    As this is regarding a conflict with a theme, I don’t have a soon resolution to this. We work to make Awesome Support compatible with the 25 most used WordPress plugins and in this case unfortunately I don’t have a timeline for checking their code and find a fix for the conflict.

    Regards.

    Plugin Author Yeison Baron

    (@yeisonbp)

    5 years, 7 months ago

    Hi,

    I will mark this topic as solved, but if you need more assistance, you can open a new one.

    Regards.

Viewing 8 replies - 1 through 8 (of 8 total)

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