Which Flat Rate When?

  • Resolved EnvisionDesign

    (@envisiondesign)


    3 months, 1 week ago

    Trying to help a client troubleshoot getting rates that don’t match when she goes into the office to ship things out. One might be that she used a different service in person not the Prirotiy Mail which is the only service she has selected in WC.

    I do have a question. She has Regular and all the Flat Rate options selected.

    When/how do those show up OR is that automatically selected? If I add a product, go to checkout I only see Priority Mail, no idea what else might be happening.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Dan

    (@dangoodman)

    3 months ago

    For each service family, such as Priority Mail, the plugin works the following way:
    1. Take all services that are turned on in the settings, such as Small Flat Rate Box.
    2. Discard services that are not applicable to the order item, due to its size and weight.
    3. From the available services, find the lowest-prices one and display it to the customer.

Viewing 1 replies (of 1 total)

You must be logged in to reply to this topic.

  • 1 reply
  • 2 participants
  • Last reply from: Dan
  • Last activity: 3 months ago
  • Status: resolved