White plugin screen

Resolved knox87
(@knox87)

3 years, 1 month ago

Hi,

I wrote this on another thread but it’s been marked as resolved and I don’t believe that it’s getting replied to anymore. (https://ww.wp.xz.cn/support/topic/white-plugin-screen/)

My sync was being incredibly slow so I decided to deactivate and reactive the plugin.

Now when i look at the Marketing > Mailchimp page, I see the mailchimp logo but nothing else.

There are no errors in the logs or anything else, just no data being loaded into the page.

I’ve unlinked on the mailchimp end to see i this has any bearing as well but seemingly not.

I’m running the latest WooCommerce and WordPress – As well as the latest version of this plugin.

Any advice would be great, thank you.

Reply on another post that hasn’t been replied to:

The theme has worked well for 4 years, I do have an error on the page now:

caught (in promise) TypeError: Cannot read properties of undefined (reading ‘call’)
at a (index.js?ver=7.6.0:2:654399)
at 30504 (504.js:1:2361)
at Function.a (index.js?ver=7.6.0:2:654399)
a @ index.js?ver=7.6.0:2
30504 @ 504.js:1
a @ index.js?ver=7.6.0:2
Promise.then (async)
(anonymous) @ index.js?ver=7.6.0:2
68033 @ index.js?ver=7.6.0:2
a @ index.js?ver=7.6.0:2
79489 @ index.js?ver=7.6.0:2
a @ index.js?ver=7.6.0:2
(anonymous) @ index.js?ver=7.6.0:2
(anonymous) @ index.js?ver=7.6.0:2
(anonymous) @ index.js?ver=7.6.0:2
ad

This is in /wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=7.6.0

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Author ryanhungate
(@ryanhungate)

3 years, 1 month ago

@knox87 sorry you’re having trouble with this – if you’ve disconnected from the Mailchimp end, the best thing to do is to uninstall the Mailchimp plugin, then re-install. This is a new one and the file being referenced doesn’t exactly make sense to our plugin at all.

Can you try doing the uninstall -> reinstall first and let us know if you’re still having trouble?

Also if you’re seeing performance issues, it COULD be related to the Action Scheduler just being a little too much for your server. We recommend running this in the CLI version if at all possible.

Happy to work through these things with you, but please try this first and we will go from there.

Plugin Support khungate
(@khungate)

3 years ago

Hi@knox87, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 2 replies - 1 through 2 (of 2 total)

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