White screen

  • siscumj

    (@siscumj)


    10 years ago

    Hello,

    We are having problems with our webside since monday (white screen). This happened suddenly and while nobody was working with the site, so we are wondering if an automatic plugin or theme update caused the problem. In addition, we are not able to access our WordPress Dashboard (white screen there also).

    In order to solve the problem, we have tried to:

    – Rename /Delete the plugins folder.

    – Rename/ Delete the themes foder.

    – Adding the line define(‘WP_MEMORY_LIMIT’, ’64M’); to the wp-config.php file.

    But any of these options helped. Both, DB and Server side, seems to be working fine.

    So the question is: Something else we can do/check?

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Clarion Technologies

    (@clarionwpdeveloper)

    10 years ago

    Hi,

    Please see server error logs to see what the error is exactly related?

    Also, if WordPress had updated automatically then please check if your server has the required PHP and MYSQL version present for the latest version of WordPress.

    https://ww.wp.xz.cn/about/requirements/

    Also, you can try to debug the issue using the steps given in the following link.

    https://codex.ww.wp.xz.cn/Debugging_in_WordPress

    Thanks

    Thread Starter siscumj

    (@siscumj)

    10 years ago

    Thank you for your fast answer, Clarion.

    I am now following your suggestions. This is what I can read inside WordPress “DetailedErrors” folder:

    IIS received the request; however, an internal error occurred during the processing of the request. The root cause of this error depends on which module handles the request and what was happening in the worker process when this error occurred. IIS was not able to access the web.config file for the Web site or application. This can occur if the NTFS permissions are set incorrectly.

    IIS was not able to process configuration for the Web site or application. The authenticated user does not have permission to use this DLL. The request is mapped to a managed handler but the .NET Extensibility Feature is not installed.
    Ensure that the NTFS permissions for the web.config file are correct and allow access to the Web server’s machine account. Check the event logs to see if any additional information was logged.

    Verify the permissions for the DLL. Install the .NET Extensibility feature if the request is mapped to a managed handler. Create a tracing rule to track failed requests for this HTTP status code. For more information about creating a tracing rule for failed requests, href=”http://go.microsoft.com/fwlink/?LinkID=66439″>

    Thread Starter siscumj

    (@siscumj)

    10 years ago

    And this is what debub.log file shows:

    [26-May-2016 07:36:39 UTC] PHP Warning: include(D:\home\site\wwwroot/wp-content/advanced-cache.php): failed to open stream: No such file or directory in D:\home\site\wwwroot\wp-settings.php on line 74

    [26-May-2016 07:36:39 UTC] PHP Warning: include(): Failed opening ‘D:\home\site\wwwroot/wp-content/advanced-cache.php’ for inclusion (include_path=’.;C:\php\pear’) in D:\home\site\wwwroot\wp-settings.php on line 74

    [26-May-2016 07:36:39 UTC] PHP Notice: Undefined index: w811e2b4 in D:\home\site\wwwroot\wp-includes\class-walker-category-dropdown.php on line 1

    Any idea? Thanks again!

Viewing 3 replies - 1 through 3 (of 3 total)

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