White Screen on Elementor

  • Resolved tinybluerocket

    (@tinybluerocket)


    7 years, 4 months ago

    Hello,

    I just updated your plugin to the most recent update (released 6 days ago) and whenever I try to access the Elementor editor for any pages all I get is a blank white screen and no Elementor editor.

    I have systematically disabled and activated all other plugins and unfortunately your plugin is the one causing the issue.

    Let me know if you need any further information or have a solution.

    Alex Morgan

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Leap13

    (@leap13)

    7 years, 4 months ago

    Hello tinybluerocket,

    Hope you’re having a great day 🙂

    This issue usually occurs due to an influence in PHP Memory Limit or Time Limit so, may I ask you to send a screen capture for your system info from your dashboard -> Premium Add-ons for Elementor -> System Info.

    Cheers!!

    alexandermalevich

    (@alexandermalevich)

    7 years, 4 months ago

    Hello! Today found the same problem, how to fix? Thank!

    anthony

    (@ooooops)

    7 years, 4 months ago

    same here…

    Thread Starter tinybluerocket

    (@tinybluerocket)

    7 years, 4 months ago

    Looks like it’s not just me!

    I found a viable solution from two steps I took.

    1. I went to the System Info option from within Elementor and found my website’s WP memory limit was too low. I increased it to the minimum required.

    2. I updated Premium Addons from version 2.9.9 to version 3.0.0 – the issue has first occurred using 2.9.9 and the update to 3.0.0 coincided with it working.

    I can’t tell you which of those two steps was the solution, as annoyingly I did both then checked, but ensuring my WP installation was compliant with Elementor’s requirement and using version 3 of this plugin had solved my problem.

    I hope this helps.

    Plugin Author Leap13

    (@leap13)

    7 years, 4 months ago

    Hello guys,

    We’ve created an article – here – clarifies in details how you can solve this issue 🙂

    Cheers!!

    • This reply was modified 7 years, 4 months ago by Leap13.
Viewing 5 replies - 1 through 5 (of 5 total)

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