If I understand correctly, you disabled all plugins and changed themes but problem still persists?
Try re-installing WordPress by uploading manually via FTP WP files. You can ignore wp-content folder in this step, and only upload core folder and files.
THANK YOU Viktor! That worked.
I am having this same problem but I need more detailed instruction on how to fix this. I am not sure where the person above got the info to “rename the plugins and themes in order to deactivate them” – not sure what this means and want to be sure I am not messing up my website by updating or downloading new versions of anything.
I am very amateur at editing my website pages, but can do, and have in the past, made very small changes like change text to correct a link and so forth. I wanted to do that tonight but just got the white screen on the right with the left side menu panel.
Anyway, can anyone please provide me very detailed info on how to fix this, or tell me where to read detailed instruction??
Thank you!!
voassistant, glad it worked.
vivianrowe, the basic troubleshooting in WordPress involves 2 things:
- Disabling plugins one by one to find the culprit
- Changing themes to one of the default themes to see if it’s a theme issue
If you’re having the same issue as voassistant, please note that he was able to fix his issue by simply re-installing WordPress core files. Simply by uploading core files via FTP, excluding wp-content folder. You should try that, see if that fixes your issue.
Great place to start for newbies to troubleshoot issues is this
http://codex.ww.wp.xz.cn/FAQ_Troubleshooting
Ok thank you. I will read up on the links you provided above.
One more question, which may seem very naive -but please remember I am a newbie!!!
By disabling the culprit plug-ins and/or re-installing WordPress core files – these are changes that are ONLY occurring to my computer, right? In other words, by making these changes – I am not at all changing anything on my website. Just updating my own computer so I am then able again to make changes to my website from the working WordPress on my computer. Can you please confirm that I understand this correctly??
THank you!
By disabling the culprit plug-ins and/or re-installing WordPress core files – these are changes that are ONLY occurring to my computer, right?
No. They are occurring your web site. There is no magic bullet in these situations. This is just basic troubleshooting – a process of elimination deliberately designed to locate the root cause as quickly as possible by first removing the most obvious and common culprits via a series of (often) temporary steps.
Your theme & plugin settings are saved in your database and should be retained for future use.
