White screen when editing, fatal error

  • FriendlyWP

    (@mmcginnis)


    3 years, 1 month ago

    When I downgrade to the previous version of Kadence Blocks, the issue goes away. I’m also running Kadence Blocks Pro.

    WordPress version 6.1.1
    Active theme: Blocksy Child
    Current plugin: Kadence Blocks – Gutenberg Blocks for Page Builder Features (version 3.0.33)
    PHP version 8.1.17

    Error Details
    =============
    An error of type E_ERROR was caused in line 1115 of the file /www/wp-content/plugins/kadence-blocks/includes/icons-array.php. Error message: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes)

    • This topic was modified 3 years, 1 month ago by FriendlyWP.
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  • Plugin Support karlalevelup

    (@karlalevelup)

    3 years, 1 month ago

    Hi there!

    I’m sorry for the delay in getting back to you.

    I wasn’t able to test out editing a page with the latest Kadence Blocks on a website using PHP 8.1.17. However, I was able to do a quick test using PHP 8.0.28.

    The icon on line 1115 is the “fa_viadeo-square” icon. On my test, I used that icon for an Info Box block. Then, I closed the edit page screen and edited it again. However, I didn’t encounter the white screen issue – https://share.getcloudapp.com/jkuAA55L.

    I was using the Thrive Theme Builder theme(a third-party theme) and my WordPress version is 6.2.

    Please could you do the following for troubleshooting:

    1. Create a website backup. This is so you have something to revert to in case something broke on your website. You may reach out to your hosting provider to help you with this.
    2. Update your WordPress version (latest version is 6.2).
    3. If the issue persists, delete the Kadence Blocks plugin.
    4. Then, install and activate it again.
    5. If the issue is still there, test if there is a plugin conflict – https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/temporarily-deactivating-plugins/

    I hope this helps. Please let us know how it goes.

    Kind regards,
    Karla

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