White screen when using your plugin

  • Resolved andreaslindgren

    (@andreaslindgren)


    5 years, 3 months ago

    Hi

    I have problem with one of my WordPress sites. When this plugin is activated i get a white screen or critical error message. When i deactivated your plugin the website is working as normal.

    I tried to deactivete brizy and brizy pro, then i could have it activated.

    It seems to be something strange here. Can it be a issue between Brizy and Responsive Menu – Create Mobile-Friendly Menu? Can you take a look at this issue.

Viewing 7 replies - 1 through 7 (of 7 total)
  • expresstechsupport

    (@expresstechsupport)

    5 years, 3 months ago

    Hi @andreaslindgren,

    Responsive menu Plugin might be conflicting with the Brizy builder.

    Can you please try enabling “Use wp_footer hook” under Settings -> Advance. And then save the settings.

    Let me know if this resolves the issue or not.

    Regards,
    Kriti

    Carla Chalmers

    (@cowboycode)

    5 years, 3 months ago

    I am having the same issue with WPBakery. But I can’t find where to set “Use wp_footer hook”

    Thread Starter andreaslindgren

    (@andreaslindgren)

    5 years, 3 months ago

    Hi

    I can’t find a such setting. I have the free version. Is it a pro function?

    Thread Starter andreaslindgren

    (@andreaslindgren)

    5 years, 3 months ago

    Hi

    I have still not got this problem solved.

    Can you please answer and give some suggestions on how i can solve this problem. I have waited for almost a week now and your response time have been very slow.

    This problem is on a live website and i can´t wait anymore. I hope to get this problem solved as fast as possible.

    expresstechsupport

    (@expresstechsupport)

    5 years, 3 months ago

    Hi @andreaslindgren,

    Can you please share the screenshot of the Settings -> advance page?

    Regards,
    Kriti

    Thread Starter andreaslindgren

    (@andreaslindgren)

    5 years, 3 months ago

    Hi

    It seems that there is no way to upload a image to the WordPress forum. I share the image in our email conversation instead, i hope that is okay.

    Thread Starter andreaslindgren

    (@andreaslindgren)

    5 years, 3 months ago

    Now the problem is solved. I put the solution here in case it can help others.

    The user interface has changed, so make sure that you use the new user interface. You can activate it by pressing the button “Try new version”.

    After that it should work without any error messages.

Viewing 7 replies - 1 through 7 (of 7 total)

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