White Widget Text – Unreadable

  • Resolved Andrew Misplon

    (@misplon)


    11 years, 3 months ago

    Hi Marco

    I have a client with white, unreadable text in Black Studio. You can see the text if you highlight it. It’s a multisite install, all other plugins are de-activated, I’ve also tested with Twenty Fifteen instead of Vantage, the problem persists. Here are the JS errors coming up:

    Failed to load resource: the server responded with a status of 403 (Forbidden)
    http://somedomain.com/wp/wp-includes/js/tinymce/wp-tinymce.php?c=1&ver=4107-20150118 Failed to load resource: the server responded with a status of 403 (Forbidden)

    widgets.php:5983 Uncaught ReferenceError: tinymce is not defined

    load-scripts.php:633 Uncaught ReferenceError: tinymce is not defined

    black-studio-tinymce-widget.min.js:2 Uncaught ReferenceError: tinymce is not defined

    Do you perhaps know why that first 403 error might be occurring?

    Thanks for your help on this. As always you can reach me on [email protected] if needs be.

    Cheers

    Andrew

    https://ww.wp.xz.cn/plugins/black-studio-tinymce-widget/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Marco Chiesi

    (@marcochiesi)

    11 years, 3 months ago

    Hi Andrew,
    the 403 error could be related to some apache module (i.e. mod_security, mod_rewrite). If you have access to the server log, I would take a look at them.
    Moreover you may try to enable WP_DEBUG and SCRIPT_DEBUG in wp-config.php and do some more tests.

    Cheers.

    Thread Starter Andrew Misplon

    (@misplon)

    11 years, 3 months ago

    Thanks for the reply. For sure, that makes sense. Let me chat with the client further and see if we can’t get to the bottom of this. I’ll let you know how it goes.

    Thread Starter Andrew Misplon

    (@misplon)

    11 years, 3 months ago

    Quick update. We got a hold of the logs, sent the related log entry to the hosts. They reported back:

    My host said that : “Ok looks like some security setting is locking down php execution to the wp-includes folder. I’ve re-applied the server default permissions see if that helps.”

    All now looks to be resolved.

    Chat soon 🙂 Cheers.

Viewing 3 replies - 1 through 3 (of 3 total)

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