Whitelist Background Request

Hi @wiezo, Thank you for reaching out.

I would suggest changing the Wordfence Web Application Firewall into Learning Mode. From the Wordfence Dashboard, click on Manage WAF. Then you will see Basic Firewall Options > Web Application Firewall Status. Change the option to Learning Mode. Now confirm that you are able to save changes on SmartCrawl. Once done, switch the WAF from Learning Mode back to Enabled and Protecting and test to see whether it works as expected.

https://www.wordfence.com/help/firewall/learning-mode/ is an amazing resource for learning more about the WAF and learning mode.

Thanks,

Mark.

Hi @wiezo,

You may need to leave the firewall in Learning Mode for a while.

When the blocked action is repeated, an entry should then be placed in the “Allowlisted URLs” section of the Firewall Options page. If you can see the entry being added there it should then be fine to set the Firewall back to “Enabled and Protecting” and it shouldn’t be blocked going forward.  

If Learning Mode doesn’t solve the issue, please access the SmartCrawl plugin with Wordfence activated and navigate to your Wordfence > Tools > Live Traffic page, and see whether you find any blocked requests, click on it to expand it, then click “Add Param to Allowlist”. 

Let me know how it goes.

Thanks,

Mark.