• Resolved netpagz

    (@netpagz)


    On most of my WordFence installs, I have the line that allows me the whitelist popular services. However, on some WordPress installs, the checkbox options are gone and the section is empty. I have the latest version of Wordfence and have checked all other settings. Not sure why the whitelisted services are empty…?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @netpagz,

    It might be that there are some conflicting CSS files that is hiding that section within Wordfence.

    Can you help me debug this issue?

    1. Open the developer’s console by pressing F12
    2. Go to the console
    3. Enter document.getElementById("wf-option-whitelistedServices-sucuri").parentElement;
    4. Right click -> Reveal Element
    5. Look at the Styles tab to see anything that might hide the element

    Reveal Element example: https://i.imgur.com/uJjaquQ.png
    Style tab example: https://i.imgur.com/d8anHBQ.png

    It also might help if you let me know what other plugins you have installed and activated.

    Dave

    I have the same issue. On the site that is not showing any whitelisted sites, I get the following after entering document.getElementById(“wf-option-whitelistedServices-sucuri”).parentElement;

    Error Message:
    VM201:1
    Uncaught TypeError: Cannot read property ‘parentElement’ of null
    at <anonymous>:1:64
    (anonymous) @ VM201:1

    There is no “Reveal Element” option. There is a “Reveal Sources” option when I click on the error message, which gives the following in a Sources tab: document.getElementById(“wf-option-whitelistedServices-sucuri”).parentElement;

    When I select the element on the page and expand recursively, this is what shows in the Elements tab:

    Hope this helps!

    Ed

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Whitelisted services empty’ is closed to new replies.