Why FTP Login Required?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    1 year, 5 months ago

    Hello @tabledesigns

    Thank you for reaching out and I am happy to help!
    This is the feature and not the bug 😀
    All jokes aside, you need to check file directory ownership and permissions. If the W3 Total Cache is not able to write and does not have the permissions to write the files needed for update, caching, updating config files, etc, you have the option to add the FTP access and allow the W3TC to add the files that way.
    I hope this answers your question and please let me know if have any other questions about this.

    Thanks!

    Thread Starter tabledesigns

    (@tabledesigns)

    1 year, 5 months ago

    Thank you Marko.
    So it doesn’t answer the question because it was working fine and now, trying to run the update, it isn’t? So whatever ‘permissions’ you mean I don’t understand.

    • This reply was modified 1 year, 5 months ago by tabledesigns.
    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    1 year, 5 months ago

    Hello @tabledesigns

    Thank you for your feedback.
    There are different File systems – direct, FTP,

    I am reffering to file directory ownership and permissions. The default permissuions would be 644 for files and 755 for folders

    What you are seeing is that when php runs and update, it needs access, if not it needs alternate access in yoru case FTP. php plugin updates write files directly, if there is an ownership or permission issue, it’s going to assume you have another way of connecting.. assuming FTP or SSH

    Can you please check the files and folder permissions and let me know wha they are?

    Thanks!

    Thread Starter tabledesigns

    (@tabledesigns)

    1 year, 5 months ago

    Hi Marko,

    Forgive me but i don’t know what this means?

    “I am reffering to file directory ownership and permissions. The default permissuions would be 644 for files and 755 for folders“

    No idea. I’ve never had to do anything like this in order to get a plugin to run ESPECIALLY one that was already running fine …

    That said, I did in fact provide FTP info to the update – and received this error message

    “Update failed: Could not create directory. /home/qhcxp598jsqd/public_html/staging_vs3/wp-content/upgrade/w3-total-cache.2.8.1/w3-total-cache/inc/lightbox”

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    1 year, 5 months ago

    Hello @tabledesigns

    Thank you for your feedback.
    Please check this article for more details about file permissions.
    Can you please share where is your website hosted and have you checked with your host about the file permissions and ownership?

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

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