Hi there,
This could possible be a conflict with your theme or another plugin, Please go ahead and test for conflicts: https://theeventscalendar.com/knowledgebase/k/testing-for-conflicts/
Please try disabling all other plugins and revert to a default theme like 2020, and see if the problem persists. As well, please make sure all of our Plugins all fully up to date. Please let us know!
Jaime
(@jaimemarchwinski)
It’s been a while since this thread has been active, so I’m going to go ahead and close it for now.
Feel free to open up a new one if anything else comes up.
Have a wonderful day!
Thanks,
Jaime