Widget content is blank.

  • Resolved kenbaker

    (@kenbaker)


    3 years, 6 months ago

    I’ve just installed this plugin. I’m using Elementor. I’m trying to display some pdf’s. Whenever I choose a PDF I have uploaded the widget is just empty. If I use a URL it displays ok, however the PDF’s I have are all local.

    Any ideas on what to look at please?

    Thanks
    Ken

    • This topic was modified 3 years, 6 months ago by kenbaker.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    3 years, 6 months ago

    Hello there,

    Greetings.

    I just checked it on my end. It seems okay. Can you please share the page link where you have embedded the pdf?

    I will check and get back to you.

    Thank you.

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    3 years, 6 months ago

    Hello @kenbaker ,

    Greetings. Hope you are doing well.

    I haven’t heard from you since then. So, I was wondering if your issue has been resolved or not.
    Please let us know. I wish you a good day.

    Thank you.

    Thread Starter kenbaker

    (@kenbaker)

    3 years, 6 months ago

    Sorry Sadman,

    https://www.bodeit.uk/cyber-security-2/

    The widget is the gap at the bottom of the page.

    Cheers,

    Ken

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    3 years, 6 months ago

    Hello @kenbaker ,

    Greetings. Hope you are doing well.

    I have checked your page. The pdf link is HTTP that’s why it’s not working. The HTTP link doesn’t work on HTTPS sites. Please make sure your pdf link has HTTPS on it.

    Let me know how it goes.
    Thank you.

    Thread Starter kenbaker

    (@kenbaker)

    3 years, 6 months ago

    Hi, the pdf is an uploaded file, its not using a link at all?

    Cheers
    Ken

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    3 years, 6 months ago

    Hello @kenbaker ,

    Greetings.

    Can you please delete that pdf and reupload it again?

    Let me know how It goes.
    Thank you.

    Thread Starter kenbaker

    (@kenbaker)

    3 years, 6 months ago

    I’ve deleted the file from the media library, re uploaded it and it is still not displaying.

    Thanks
    Ken

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    3 years, 6 months ago

    Hello again @kenbaker ,

    It seems like we will have to investigate your website to get to the bottom of this and resolve it as soon as possible.

    Can you please follow the steps from here so that we could investigate your website properly?

    Hope you understand.

    Again sorry for the inconvenience.

    Looking forward to your reply.

    Thank you.

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    3 years, 5 months ago

    Hello again @kenbaker,

    Greetings. Hope you are doing well.

    I haven’t heard from you since then. So, I was wondering if your issue has been resolved or not.

    Please let us know. I wish you a good day.

    Thank you.

    Thread Starter kenbaker

    (@kenbaker)

    3 years, 5 months ago

    Hi @sadmansakibnadvi,

    I filled out a support ticket as instructed but have heard nothing.

    Thanks

    Ken.

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    3 years, 5 months ago

    Hello @kenbaker,

    Greetings. Extremely sorry about that.

    We have got your query and we are getting back to you. I am going to mark this topic as resolved now. Please continue the discussion over there until it is fixed.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

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