Widget has disappeared

  • Resolved siwhyatt

    (@siwhyatt)


    10 months, 4 weeks ago

    The widget was working just fine, but has recently disappeared (not sure exactly when) and I can’t seem to get it working again.


    WordPress 6.8.1
    Theme Atra (astra) 4.11.5
    Active plugins:

    Astra ProVersión 4.11.4 por Brainstorm Force | Actualizaciones automáticas activadas

    Blocks Animation: CSS Animations for Gutenberg BlocksVersión 3.1.0 por ThemeIsle | Actualizaciones automáticas activadas

    ChatyVersión 3.4.5 por Premio | Actualizaciones automáticas activadas

    Click to CopyVersión 1.0.4 por bPlugins | Actualizaciones automáticas desactivadas

    CookieYes | GDPR Cookie ConsentVersión 3.3.1 por CookieYes | Actualizaciones automáticas activadas

    Fluent FormsVersión 6.0.4 por Contact Form – WPManageNinja LLC | Actualizaciones automáticas activadas

    FluentSMTPVersión 2.2.90 por FluentSMTP & WPManageNinja Team | Actualizaciones automáticas activadas

    PolylangVersión 3.7.3 por WP SYNTEX | Actualizaciones automáticas activadas

    Site Kit by GoogleVersión 1.156.0 por Google | Actualizaciones automáticas activadas

    Solid Security BasicVersión 9.3.9 por SolidWP | Actualizaciones automáticas activadas

    SpectraVersión 2.19.10 por Brainstorm Force | Actualizaciones automáticas activadas

    Spectra ProVersión 1.2.4 por Brainstorm Force | Actualizaciones automáticas activadas

    TeamVersión 5.0.5 por Team Members by RadiusTheme | Actualizaciones automáticas activadas

    UpdraftPlus – Backup/RestoreVersión 1.25.6 por TeamUpdraft, DavidAnderson | Actualizaciones automáticas activadas

    WP-Optimize – Clean, Compress, CacheVersión 4.2.2 por TeamUpdraft, DavidAnderson | Actualizaciones automáticas activadas

    WP CarouselVersión 2.7.5 por ShapedPlugin LLC | Actualizaciones automáticas activadas

    WP LinkedIn Auto PublishVersión 8.20 por Martin Gibson | Actualizaciones automáticas activadas

    WP RollbackVersión 2.0.7 por WP Rollback | Actualizaciones automáticas activadas

    Yoast Duplicate PostVersión 4.5 por Enrico Battocchi & Team Yoast | Actualizaciones automáticas activadas

    Yoast SEOVersión 25.4 por Team Yoast | Actualizaciones automáticas activadas

    The channels are phone and email.

    The widget is active after 0 seconds. I’ve tried changing to 1 second and deactivating.

    There are no restrictions.

    I’ve tried deactivating and reactivating.

    No errors in the console, nothing in debug.log

    Very strange!

    Any suggestions would be most welcome.

    Thanks, Simon

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Support Moderator

    (@moderator)

    10 months, 4 weeks ago

    @karinapremio Please stop attempting to get around forum restrictions. I have remove your reply.

    While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

    If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

    Thankfully are other ways to get information you need:

    • Ask the user to install the Health Check plugin and get the data that way.
    • Ask for a link to the http://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
    • Ask the user to create and post a link to their phpinfo(); output.
    • Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
    • Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site visitors).
    • Ask the user for the step-by-step directions on how they can reproduce the problem.

    You get the idea.

    We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

    When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

    Plugin Support Karina

    (@karinapremio)

    10 months, 4 weeks ago

    Hey there Simon,

    Please make sure to accept the cookies first and check again. I just checked and the widget is visible on my end.

    Please keep us posted on how it goes!

    Thread Starter siwhyatt

    (@siwhyatt)

    10 months, 4 weeks ago

    Hi Karina,

    Thanks for your reply.

    Hmm, interesting. It is indeed cookie related. I’d checked in an incognito window, accepting the initial cookie banner and it didn’t show. When I use the revisit consent and allow all again, however, it starts showing.

    It must be an issue with the cookie consent plugin.

    Thanks for your assistance.

    Simon

    Plugin Support Karina

    (@karinapremio)

    10 months, 4 weeks ago

    Glad to hear that, Simon!

    If you need any help with setting up the product and customising it according to your needs and preferences, please don’t hesitate to reach out, we’ll be happy to help!

Viewing 4 replies - 1 through 4 (of 4 total)

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