Great response time

  • gmkws

    (@gmkws)


    3 years, 10 months ago

    What a great author to answer as fast as they have, especially since I was asking them about a plugin that was not theres.

    Thank you again for the quick responses.

    • This topic was modified 3 years, 10 months ago by gmkws.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author codepeople

    (@codepeople)

    3 years, 10 months ago

    Hello @gmkws

    My apologies. I always respond to the questions in less than 24 hours. If I did not answer you is because I did not receive it.

    Could you please send me the link to the page with the form to check the issue in detail?

    I’ll check every unresponded thread because sometimes WordPress stops sending the entry notifications.

    Best regards.

    Plugin Author codepeople

    (@codepeople)

    3 years, 10 months ago

    Hi @gmkws

    I have replied to all unresolved threads in the plugin forum and did not find your question.

    Best regards.

    Thread Starter gmkws

    (@gmkws)

    3 years, 10 months ago

    Here was the original message:

    “I have just installed this plugin and see nothing in the admin. I applied the short code, and the widget appears, but it is not working. I input numbers, and nothing happens?

    TIA, Gerrit”

    ” Example” http://gerritk2.sg-host.com/product/big-red-fir/

    Plugin Author codepeople

    (@codepeople)

    3 years, 10 months ago

    Hello @gmkws

    I visited the URL provided (http://gerritk2.sg-host.com/product/big-red-fir/) but our plugin is not installed (or at least it is not active) on this website.

    Could you please send me the website report? It is accessible through the menu option “Tools > Site Health > Info” and then press the “Copy site info to clipboard” button.

    Best regards.

    Thread Starter gmkws

    (@gmkws)

    3 years, 10 months ago

    
### wp-core ###

version: 6.0.1
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: false
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/customer/www/gerritk2.sg-host.com/public_html
wordpress_size: 333.72 MB (349930703 bytes)
uploads_path: /home/customer/www/gerritk2.sg-host.com/public_html/wp-content/uploads
uploads_size: 82.37 MB (86373321 bytes)
themes_path: /home/customer/www/gerritk2.sg-host.com/public_html/wp-content/themes
themes_size: 19.87 MB (20839226 bytes)
plugins_path: /home/customer/www/gerritk2.sg-host.com/public_html/wp-content/plugins
plugins_size: 122.51 MB (128459705 bytes)
database_size: 12.52 MB (13123584 bytes)
total_size: 570.99 MB (598726539 bytes)

### wp-active-theme ###

name: The Landscaper (the-landscaper)
version: 3.1
author: QreativeThemes
author_website: https://themeforest.net/user/qreativethemes/portfolio
parent_theme: none
theme_features: core-block-patterns, post-thumbnails, automatic-feed-links, title-tag, menus, html5, responsive-embeds, align-wide, align-full, wp-block-styles, editor-styles, editor-style, editor-color-palette, editor-font-sizes, custom-background, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets
theme_path: /home/customer/www/gerritk2.sg-host.com/public_html/wp-content/themes/the-landscaper
auto_update: Disabled

### wp-themes-inactive (3) ###

Twenty Twenty: version: 2.0, author: the WordPress team, Auto-updates disabled
Twenty Twenty-One: version: 1.6, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Two: version: 1.2, author: the WordPress team, Auto-updates disabled

### wp-plugins-active (20) ###

Advanced Custom Fields PRO: version: 5.12.2, author: Delicious Brains, Auto-updates disabled
All-in-One WP Migration: version: 7.62, author: ServMask, Auto-updates disabled
Breadcrumb NavXT: version: 7.0.2, author: John Havlik, Auto-updates disabled
Contact Form 7: version: 5.6, author: Takayuki Miyoshi, Auto-updates disabled
Elementor: version: 3.6.7, author: Elementor.com, Auto-updates disabled
ELEX WooCommerce Catalog Mode: version: 1.2.7, author: ELEXtensions, Auto-updates disabled
ELEX WooCommerce Product Price Custom Text (Before & After Text) and Discount: version: 1.1.9, author: ELEXtensions, Auto-updates disabled
Essential Grid: version: 3.0.15, author: ThemePunch, Auto-updates disabled
Google Analytics for WordPress by MonsterInsights: version: 8.7.0, author: MonsterInsights, Auto-updates disabled
One Click Demo Import: version: 3.1.2, author: OCDI, Auto-updates disabled
Portfolio Post Type: version: 1.0.1, author: Devin Price, Auto-updates disabled
Simple Page Sidebars: version: 1.2.1, author: Cedaro, Auto-updates disabled
SiteGround Central: version: 2.0.7, author: SiteGround, Auto-updates disabled
SiteGround Optimizer: version: 7.1.5, author: SiteGround (latest version: 7.2.0), Auto-updates disabled
SiteGround Security: version: 1.2.9, author: SiteGround (latest version: 1.3.0), Auto-updates disabled
The Landscaper Toolkit: version: 1.9, author: QreativeThemes, Auto-updates disabled
Tiny Yardage Calculator: version: 1.0, author: Kelsey Barmettler, Auto-updates enabled
TranslatePress - Multilingual: version: 2.3.1, author: Cozmoslabs, Razvan Mocanu, Madalin Ungureanu, Cristophor Hurduban, Auto-updates disabled
WooCommerce: version: 6.7.0, author: Automattic, Auto-updates disabled
WordPress Importer: version: 0.7, author: wordpressdotorg, Auto-updates disabled

### wp-plugins-inactive (3) ###

Black Studio TinyMCE Widget: version: 2.7.2, author: Black Studio, Auto-updates disabled
Easy FancyBox: version: 1.8.18, author: RavanH, Auto-updates disabled
Page Builder by SiteOrigin: version: 2.16.16, author: SiteOrigin, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 256M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 20
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.27

### wp-server ###

server_architecture: Linux 3.12.18-clouder0 x86_64
httpd_software: Apache
php_version: 7.4.30 64bit
php_sapi: apache2handler
max_input_variables: 3000
time_limit: 120
memory_limit: 768M
max_input_time: 120
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 7.66.0 OpenSSL/1.1.1q-fips
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.38-41-log
client_version: mysqlnd 7.4.30
max_allowed_packet: 33554432
max_connections: 500

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/customer/www/gerritk2.sg-host.com/public_html/wp-content
WP_PLUGIN_DIR: /home/customer/www/gerritk2.sg-host.com/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 768M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
    Plugin Author codepeople

    (@codepeople)

    3 years, 10 months ago

    Hello @gmkws

    Thank you very much.

    As I said in the previous entry, you don’t have installed our plugin “Calculated Fields Form”. Please, look the list of active and inactive plugins:

    ### wp-plugins-active (20) ###

Advanced Custom Fields PRO: version: 5.12.2, author: Delicious Brains, Auto-updates disabled
All-in-One WP Migration: version: 7.62, author: ServMask, Auto-updates disabled
Breadcrumb NavXT: version: 7.0.2, author: John Havlik, Auto-updates disabled
Contact Form 7: version: 5.6, author: Takayuki Miyoshi, Auto-updates disabled
Elementor: version: 3.6.7, author: Elementor.com, Auto-updates disabled
ELEX WooCommerce Catalog Mode: version: 1.2.7, author: ELEXtensions, Auto-updates disabled
ELEX WooCommerce Product Price Custom Text (Before & After Text) and Discount: version: 1.1.9, author: ELEXtensions, Auto-updates disabled
Essential Grid: version: 3.0.15, author: ThemePunch, Auto-updates disabled
Google Analytics for WordPress by MonsterInsights: version: 8.7.0, author: MonsterInsights, Auto-updates disabled
One Click Demo Import: version: 3.1.2, author: OCDI, Auto-updates disabled
Portfolio Post Type: version: 1.0.1, author: Devin Price, Auto-updates disabled
Simple Page Sidebars: version: 1.2.1, author: Cedaro, Auto-updates disabled
SiteGround Central: version: 2.0.7, author: SiteGround, Auto-updates disabled
SiteGround Optimizer: version: 7.1.5, author: SiteGround (latest version: 7.2.0), Auto-updates disabled
SiteGround Security: version: 1.2.9, author: SiteGround (latest version: 1.3.0), Auto-updates disabled
The Landscaper Toolkit: version: 1.9, author: QreativeThemes, Auto-updates disabled
Tiny Yardage Calculator: version: 1.0, author: Kelsey Barmettler, Auto-updates enabled
TranslatePress - Multilingual: version: 2.3.1, author: Cozmoslabs, Razvan Mocanu, Madalin Ungureanu, Cristophor Hurduban, Auto-updates disabled
WooCommerce: version: 6.7.0, author: Automattic, Auto-updates disabled
WordPress Importer: version: 0.7, author: wordpressdotorg, Auto-updates disabled

### wp-plugins-inactive (3) ###

Black Studio TinyMCE Widget: version: 2.7.2, author: Black Studio, Auto-updates disabled
Easy FancyBox: version: 1.8.18, author: RavanH, Auto-updates disabled
Page Builder by SiteOrigin: version: 2.16.16, author: SiteOrigin, Auto-updates disabled

    Best regards.

    Thread Starter gmkws

    (@gmkws)

    3 years, 10 months ago

    I am so sorry this is the wrong plugin. The plugin was “Tiny Yardage Calculator.”
    My apologies again. I was given the wrong information. I believe they tried to use “Calculated Fields Form” for this originally and went to the “Tiny Yardage Calculator,” which is what is not working.
    Thank you for such a quick response.

    Thank you,
    Gerrit

    Plugin Author codepeople

    (@codepeople)

    3 years, 10 months ago

    Hello @gmkws

    Could you change the score of the review? Or remove the review since it refers to a different plugin?

    Best regards.

    Thread Starter gmkws

    (@gmkws)

    3 years, 10 months ago

    I did, thank you. Would you rather it be removed or leave it as a five-star?

    Plugin Author codepeople

    (@codepeople)

    3 years, 10 months ago

    Thank you very much.

    Best regards.

Viewing 10 replies - 1 through 10 (of 10 total)

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