Thread Starter
lzign
(@lzign)
URL: https://thesummitaire.com
MySQL Version: 8.0.43
WP Table Prefix: iwp5094_
WP Version: 6.8.3
Server Name: thesummitaire.com
Cookie Domain: thesummitaire.com
cURL Version: 7.76.1
SSL Version: OpenSSL/3.2.2
CSS path: /home1/vihxknmy/public_html/wp-content/uploads/trustindex-airbnb-widget.css
PHP Info:
Version: 8.3.25
Memory Usage: 47.56MB
Memory Limit: 512M
Max Upload Size: 512M
Max Post Size: 516M
Allow URL fopen: On
Allow URL Include: Off
Display Errors: Off
Max Script Execution Time: 60 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: Widgets for Airbnb Reviews
Plugin Version: 13.2.1
Options:
active: 1
page-details: false
subscription-id: 8f8298782
proxy-check:
style-id:
review-content:
filter:
scss-set:
lang:
no-rating-text:
dateformat:
nameformat:
rate-us-feedback:
verified-icon:
enable-animation:
show-arrows:
show-reviewers-photo:
download-timestamp:
widget-setted-up:
disable-font:
show-logos:
show-stars:
load-css-inline:
align:
review-text-mode:
amp-hidden-notification:
review-download-token: fb983a8d9d
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review-download-modal:
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reply-generated:
instagram-promo-opened:
footer-filter-text:
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reviews-load-more:
activation-redirect:
notifications: {
"not-using-no-connection": {
"timestamp": 1761500813,
"active": true,
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},
"rate-us": {
"active": true,
"timestamp": 1761500625
},
"not-using-no-widget": {
"active": false,
"timestamp": 1761421460
},
"review-download-available": {
"hidden": false
}
}
top-rated-type:
top-rated-date:
show-review-replies:
verified-by-trustindex:
fomo-open:
fomo-link:
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fomo-icon-background:
fomo-day:
fomo-hide-count:
cdn-version-control:
version-control: {
"update-version-check": "13.2.1"
}
preview:
Reviews: []
CSS:
Active Theme: Adomus Child 0.1
Plugins:
Advanced Custom Fields (6.6.1 - active)
Custom Post Type UI (1.18.0)
Duplicate Page (4.5.6 - active)
HBook (2.1.4 - active)
Hello Dolly (1.7.2)
HTestimonials (1.0.3 - active)
NextGEN Gallery (3.59.12 - active)
The Bluehost Plugin (4.7.0 - active)
Widgets for Airbnb Reviews (13.2.1 - active)
Thread Starter
lzign
(@lzign)
It’s also now stuck saying reviews downloading
Congratulations on your new website! Plugins can get stuck due to caching or propagation. First, wait 72 hours, as plugins often have a cache that refreshes periodically. If your reviews are still not showing, I noticed that your site shows the plugin is connected but the reviews array is empty and the plugin thinks it’s still “connecting,” which usually means the license/subscription didn’t sync after you upgraded or the download request to Trustindex is being blocked before any reviews are stored locally. The solution to this is an old fashioned, “turn it off and turn it back on again.”
In the plugin, hit Cancel/Reset on the download, disconnect the Airbnb source, then reconnect to force a fresh license check and run a manual download. In your Trustindex dashboard, make sure the paid subscription is assigned to this site, then return to WP and sync again.
If it still says “downloading,” you can temporarily pause CDN/WAF/security tools and try once more; watch the browser Network tab for failed calls to trustindex and fix any 403/503 or SSL errors. Verify the plugin can write to wp-content/uploads. As a last pass, deactivate and delete the plugin, reinstall, reconnect, and re-download.
If you are still having issues, you may need to contact the plugin’s support directly as they will have the troubleshooting tools to determine how to specifically assist.
Hi @lzign!
Thank you for reaching out!
Could you please clarify if you are still experiencing the issue?
We would be happy to assist you.
Feel free to reach out if you need help with anything else.
Trustindex Support Team
Hi @lzign!
Our team will be here to assist you.
Let us know if there’s anything else we can help you with.
Best regards,
Trustindex Support Team
