Widget Panel Loading

Resolved leoceros
(@leoceros)

4 years, 3 months ago

The widget panel on our website has recently been stuck on loading. The issue isn’t due to a memory limit as we’ve already increased it before. We suspected it could be due to autoptimize configuration, but we checked the settings, and even deactivated and there was no change. We’ve deactivated several suspecting conflicting plugin, also no results. We’ve also tried rolling back to a previous version but that also didn’t work.

We would really appreciate the support on this issue.

Thank you!

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Elementor Team
(@michellei)

4 years, 3 months ago

Hi,

What is currently the memory limit and PHP version on the site?

Also if possible please send us a screenshot/list of the plugins you have activated as well as the theme

Meanwhile, please go over the following troubleshooting guides, as they suggest additional steps:

Elementor widget panel not loading
Can’t edit with Elementor

Thread Starter leoceros
(@leoceros)

4 years, 3 months ago

Hello,

The memory limit is: 512

PHP Version is: 7.4

Those are the plugins we have:
-404 to 301 – Redirect, Log and Notify 404 Errors
-All in One SEO
-Asset CleanUp: Page Speed Booster
-Astra Bulk Edit
-Astra Customizer Reset
-Astra Widgets
-Async JavaScript
-Autoptimize
-Bing Webmaster Url Submission
-Bluehost
-Classic Editor
-Complianz – Terms and Conditions
-Complianz | GDPR/CCPA Cookie Consent
-Custom Fonts
-Customizer Search
-Elementor
-Elementor Header & Footer Builder
-ElementsKit Lite
-Enable Media Replace
-Enable SVG, WebP, and ICO Upload
-Essential Addons for Elementor
-EWWW Image Optimizer
-Facebook for WordPress
-Favicon by RealFaviconGenerator
-FileBird Lite
-Grow Social by Mediavine
-GTmetrix for WordPress
-Health Check & Troubleshooting
-Hustle
-Import / Export Customizer Settings
-Ivory Search
-LoftLoader
-ManageWP – Worker
-Newsletter
-Newsletter – Addons Manager
-Newsletter – Archive
-Newsletter – Import
-Newsletter – Instasend (BETA)
-Newsletter – SMTP Addon
-Plugins Garbage Collector (Database Cleanup)
-Polylang
-Polylang Connect for Elementor
-Portfolio Post Type
-Prime Slider
-Really Simple SSL
-Redirection
-Schema & Structured Data for WP & AMP
-Scrollbar by webxapp
-Sidebar Manager
-Simple Local Avatars
-Site Kit by Google
-smart Archive Page Remove
-Smooth Back To Top Button
-Starter Templates
-Super Progressive Web Apps
-The Plus Addons for Elementor
-Tidio Chat
-Ultimate Addons for Gutenberg
-Ultimate Post Kit
-Unlimited Elements for Elementor
-UpdraftPlus – Backup/Restore
-White Label CMS
-Wordfence Security
-WP Fastest Cache
-WPForms Lite

Elementor Team
(@lianakap)

4 years, 3 months ago

Hi,
have you tried the guides at these links?

Elementor widget panel not loading
Can’t edit with Elementor

Elementor Team
(@talmo)

4 years, 3 months ago

Hi,

Please note that sometimes firewalls/extensions/browsers can cause this issue as well.

Try changing them and see if the issue persists.

In case it does not, delete the Elementor and clear cache, when you’re done reinstall and regenerate CSS.

Update us when you can.

Thread Starter leoceros
(@leoceros)

4 years, 3 months ago

I thought the issue was a conflict with autoptimize as the problem began after recently installing it. I uninstalled the plugin, cleared all cached data, and regenerated elementor’s css.

Still that didn’t wotk.

I also tried using different browsers.

Elementor Team
(@ozyeger)

4 years, 3 months ago

Hi @leoceros

Can you send us your system info from Elementor -> System info?
Thread Starter leoceros
(@leoceros)

4 years, 3 months ago
Hello @ozyeger

As I checked the system info, it turns out the memory limit was in fact 256 M. I increased it to 516 M and the problem is now solved.

Thank you!
- This reply was modified 4 years, 3 months ago by leoceros.