It must be something to do with how it’s loading in the footer. I added
<?php echo do_shortcode(' [yikes-mailchimp form="1"]' ); ?>
instead of the widget area and the same thing happens. The page that you’re on loads again upon submitting.
However when added to a post or a page, it submits without reloading and displays the green success message.
Plugin Contributor
Tracy Levesque
(@liljimmi)
🏳️🌈 YIKES, Inc. Co-Owner
Did you try using our built-in widget?
Using the Easy Forms widget, yes. But either way it reloads the page, what are common reasons for this?
Plugin Contributor
Tracy Levesque
(@liljimmi)
🏳️🌈 YIKES, Inc. Co-Owner
Can you try turning AJAX off and seeing if you can get the success message? https://yikesplugins.com/support/knowledge-base/submission-settings/
Yes I checked that. Like I said it works when adding the shortcode to a page or post, just not to the theme footer.php.
Plugin Contributor
Tracy Levesque
(@liljimmi)
🏳️🌈 YIKES, Inc. Co-Owner
I was just double checking that troubleshooting step was taken.
Evan can take a look at it when he gets a chance, he may be able to figure out what is going on.
Thank you!
-Tracy
I can set up a test instance and check it out.
Give me a few and I will report back here with my findings.
Thanks,
Evan
Hi dbroyhill,
I setup a test instance using the TwentyThirteen theme – since that was the first theme I came across with a widgetized footer area.
I added the widget from the widget menu to the footer widget, and both ajax and non-ajax forms worked with a re-direct. The ajax form displays the success message, and then re-directs. The non-ajax forms redirect after a successful submission.
Can you share a link to your site?
Additionally, what theme is it that you are using and having issues with?
Thank you,
Evan
Both redirect? Isn’t the point of AJAX to *not* redirect?
Link is in the OP and the theme is custom…
Also, I posted that I removed the widget area and am using the shortcode directly… same behavior: redirect on submit with no message.
Plugin Contributor
Tracy Levesque
(@liljimmi)
🏳️🌈 YIKES, Inc. Co-Owner
Hi Dbroyhill,
Let me just clarify, do you mean redirect or refresh?
You can set a form to redirect to a new page upon submission, so I think that is what Evan tested. Let us know if you mean refresh.
Thank you!
-Tracy
Understood, I have it set to AJAX with no redirect. It works correctly in a page or post but not when coded into the theme footer.php.
Hi dbroyhill,
I was under the impression you wanted a redirect to a specific page, but it was going to the homepage.
I took a look at your site, and I’m not seeing any JavaScript errors or any obvious errors.
How is it that you got the image used for the submit button?
From what I can see, our scripts and styles are not being loaded on your site. Which would explain why most of the functionality is not working on the site.
Thanks,
Evan
Should I reinstall the plugin? Why wouldn’t the scripts be loading for widgets or PHP do_shortcode()?
I upgraded from an old version, because the form was broken. Probably not compatible with the new WordPress.
Still didn’t work after upgrade. I found that it was being called from what appeared to be a PHP function that is probably not supported anymore?
It ran the database update and everything appears fine on the back end and the shortcode works in pages and posts.
