WIDGET TG SLIDER | ww.wp.xz.cn

riccardoviolaeditore
(@riccardoviolaeditore)

5 years, 7 months ago

Hello everyone, sorry to bother… I have a problem with the top widget: if you look at my page, you can see a box on the left and 4 square little box on the right. If you take a look at the one on the left, there is a link but it dosen’t work (it work on mobile). I think its a problem with the slider. I even flag to disable the slider, but it dosent work anyway. Can someone help me? Thjank you so much… Giacomo

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Nidwija – ThemeGrill Support
(@nidwija)

5 years, 7 months ago

Hi @riccardoviolaeditore

Upon inspection, it seems like the problem might be due to a plugin conflict. So could you once disable all the plugins within your site and check? Then you can enable them one by one to detect the faulty plugin and let me know. You can refer to this article for more reference: https://docs.themegrill.com/knowledgebase/detecting-a-faulty-plugin/

Regards

Thread Starter riccardoviolaeditore
(@riccardoviolaeditore)

5 years, 7 months ago

Thank you Nidwija… I tried to disable all the plugin but there is always yhe same problem… I think there is something that dont work with the slider mode…
Thank you for your attention…

Nidwija – ThemeGrill Support
(@nidwija)

5 years, 7 months ago

Hi @riccardoviolaeditore

I see that you have yet to update the theme. So I advise you to update version to 3.0.4 which is the latest. And since you are a Pro user, I suggest you contact us through our official chat support on our website:https://themegrill.com/contact/ if the issue still persists or if you have any further queries!:)
Do mention this support topic there as well.

Regards,
ThemeGrill

Viewing 3 replies - 1 through 3 (of 3 total)

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widget

3 replies
2 participants
Last reply from: Nidwija – ThemeGrill Support
Last activity: 5 years, 7 months ago
Status: not resolved