Hello @lunoguchi,
To get support with pro version of the theme, you need to create a ticket under below url-
https://www.thinkupthemes.com/support/
For better understanding please refer the below listed screenshot-
OnPaste.20200511-100052
Kind regards,
Manoj
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.
As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.