• Resolved jarron77

    (@jarron77)


    Edits to review widgets are not saving. Just loads indefinitely and never submits / saves the changes.

    URL: https://onecall.sitebuild.link
    MySQL Version: 10.5.21
    WP Table Prefix: wp_
    WP Version: 6.5.3
    Server Name: onecall.sitebuild.link
    Cookie Domain: onecall.sitebuild.link
    CURL Library Present: Yes
    CSS path: /var/www/onecall.sitebuild.link/htdocs/wp-content/uploads/trustindex-google-widget.css
    PHP Info:
    Version: 8.0.30
    Memory Usage: 24.85MB
    Memory Limit: 256M
    Max Upload Size: 512M
    Max Post Size: 512M
    Allow URL fopen: On
    Allow URL Include: Off
    Display Errors: Off
    Max Script Execution Time: 600 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets for Google Reviews
    Plugin Version: 11.8.4
    Options:
    active: 1
    version: 11.8.4
    page-details:
    subscription-id: d72145455
    proxy-check:
    style-id:
    review-content:
    filter:
    scss-set:
    lang:
    no-rating-text:
    dateformat:
    rate-us-feedback:
    verified-icon:
    enable-animation:
    show-arrows:
    content-saved-to:
    show-reviewers-photo:
    download-timestamp:
    widget-setted-up:
    disable-font:
    show-logos:
    show-stars:
    load-css-inline:
    align:
    review-text-mode:
    amp-hidden-notification:
    review-download-token: 2d93823fc0
    review-download-inprogress:
    review-download-request-id:
    review-download-modal:
    review-download-is-connecting:
    review-manual-download:
    reply-generated:
    footer-filter-text:
    show-header-button:
    reviews-load-more:
    activation-redirect:
    notifications: Array
    (
    [not-using-no-connection] => Array
    (
    [timestamp] => 1717373377
    [active] => 1
    [do-check] =>
    )

            [rate-us] => Array
                (
                    [active] => 1
                    [timestamp] => 1717373377
                )
    
            [review-download-finished] => Array
                (
                    [email] => [email protected]
                )
    
        )
    
    update-version-check: 11.8.4

    Reviews: Array
    (
    )

    CSS:

    Active Theme: Page Builder Framework 2.11.0.1
    Plugins:
    301 Redirects (2.75)
    Advanced Custom Fields: Extended (0.9.0.4 – active)
    Advanced Custom Fields PRO (6.3.0.1 – active)
    Advanced Database Cleaner (3.1.4 – active)
    Advanced Editor Tools (5.9.2 – active)
    All-in-One WP Migration (7.82 – active)
    All-in-One WP Migration Google Drive Extension (2.88 – active)
    Broken Link Checker (2.2.4)
    CallRail Phone Call Tracking (0.5.3 – active)
    Classic Editor (1.6.3 – active)
    Crocoblock Wizard (1.2.5 – active)
    Current Year, Symbols and IP Shortcode (2.3.4 – active)
    Disable Comments (2.4.6 – active)
    Disable Search (2.0.1 – active)
    Elementor (3.21.8 – active)
    Elementor Pro (3.21.3 – active)
    Fluent Forms (5.1.18 – active)
    Fluent Forms Pro Add On Pack (5.1.16 – active)
    FluentSMTP (2.2.73 – active)
    Gravity Forms (2.7.11)
    HappyFiles Pro (1.8.3 – active)
    JetElements For Elementor (2.6.18 – active)
    JetEngine (3.4.4 – active)
    JetEngine – Custom visibility conditions (1.1.2 – active)
    JetMenu (2.4.2)
    JetTabs For Elementor (2.2.2 – active)
    JetTricks (1.4.9 – active)
    LiteSpeed Cache (6.2.0.1)
    LoginPress (3.0.8 – active)
    LoginPress Pro (2.5.3 – active)
    Make Column Clickable Elementor (1.4.0 – active)
    Nav Menu Collapse (2.1.4 – active)
    Nav Menu Manager (3.2.4 – active)
    Page Builder Framework Premium Addon (2.10.0.2 – active)
    Paste As Plain Text By Default (1.1.1 – active)
    Per page head (1.4.4)
    Resize Image After Upload (1.8.6)
    Schema (1.7.9.6)
    Self-Hosted Google Fonts (1.0.1 – active)
    Simple History (4.15.1)
    Slickplan Importer (2.4.5 – active)
    Ultimate Addons for Elementor (1.36.16)
    Widgets for Google Reviews (11.8.4 – active)
    Wordfence Security (7.11.5)
    WP Reset PRO (6.11)
    WP Robots Txt (1.3.3)
    WP Server Stats (1.7.5 – active)
    Yoast Duplicate Post (4.5 – active)
    Yoast SEO (22.8 – active)

    • This topic was modified 2 years ago by jarron77.
    • This topic was modified 2 years ago by jarron77.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @jarron77 !

    We have this wordpress plugin and the website: trustindex.io.

    These are 2 seaparate systems.

    You sent a photo from the website and the troubleshooting from the plugin.

    If this error happens in the website, please check it in another browser.

    Let us know what happens!

    Feel free to write us, if you need any assistance,
    Trustindex

    Thread Starter jarron77

    (@jarron77)

    I have gotten this issue resolved! However, the reviews on my website do not reflect the reviews on my profile. Please advise if available for a screenshare or phone call to get this resolved swiftly. I am subscribed to the Pro package. Thanks!

    • This reply was modified 2 years ago by jarron77.
    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @jarron77 !

    We see the 955 review number both on your site and on your Google page.

    The new reviews need minimum 24 hours to process, the widgets are updated once a day.

    If you don’t see the updated widget, please clear the cache and reload your page!

    Feel free to write us, if you need any assistance,
    Trustindex

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Widget Updates Not Saving in the Admin Panel’ is closed to new replies.