Widgets don’t show

  • Resolved lauren1234567

    (@lauren1234567)


    1 year, 2 months ago

    We are having issues with showing widgets. We have just upgraded to the paid version of trustindex.
    We should have 4 widgets in total showing on the homepage, 2 sliders (facebook and google) and 2 buttons with the number of reviews and stars showing (facebook and google).

    Sometimes one or two widgets will show, but other times none will show. I have cleared the cache in cloudflare.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Laca

    (@lacadev)

    1 year, 2 months ago

    Hi,

    In order to assist you, we will need the Troubleshooting text. You can find this in the plugin’s Advanced tab under the Troubleshooting box. Click on “Copy to clipboard” to copy the details. Please insert the copied text into a Pastebin and share the generated URL.

    We look forward to your response and assisting you further.

    Best regards,
    Laca from Trustindex

    Thread Starter lauren1234567

    (@lauren1234567)

    1 year, 2 months ago

    Hi,
    https://pastebin.com/3eqgbcTe

    https://snipboard.io/LWgV07.jpg
    https://snipboard.io/1UkIPT.jpg
    https://snipboard.io/kGSa42.jpg

    I have noticed that the widgets sometimes show when I open the website in a new tab and leave it, it’s almost like it loads really slowly although the page has finished loading.

    Plugin Support Laca

    (@lacadev)

    1 year, 2 months ago

    Hi @lauren1234567

    I had a look at the issue, and it seems that the problem is being caused by other JavaScript errors present on your site. I’ve attached a screenshot for reference — you’ll notice several “Maximum call stack size exceeded” errors coming from a script on your site.

    Screenshot: https://snipboard.io/gcyR06.jpg

    These errors are likely preventing the Trustindex widgets from loading properly. Once these JavaScript issues are resolved, the widgets should display consistently.

    Best regards,
    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    1 year, 2 months ago

    The issue seems to be caused by this external script on your site:

    https://cdn-cookieyes.com/client_data/71dff84e21f74ff73f7bafc3/script.js

    It’s triggering a Maximum call stack size exceeded error, which prevents the widgets from loading properly.

    Once this script issue is resolved, everything should work smoothly. 😊

Viewing 4 replies - 1 through 4 (of 4 total)

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