Plugin Support
Laca
(@lacadev)
Hi @fabiesteve
Thank you for reporting this issue.
We’re aware of the problem and are currently working on fixing it.
At the moment, the error is on our side.
We appreciate your patience, and we’ll let you know as soon as everything is working properly again.
Kind regards,
Laca from Trustindex
Plugin Support
Laca
(@lacadev)
Hi @fabiesteve
Thanks for your patience.
The issue has now been resolved — we apologize for the inconvenience caused.
To make sure everything works correctly on your site, please follow these steps:
- Go to the Advanced tab in the plugin settings.
- Click the Re-Create plugin button to reset the plugin.
- Reconnect your business and reconfigure the widget settings.
There is no need to re-embed the shortcode on your site — the existing one will continue to work.
If you notice anything unusual after these steps, feel free to let us know and we’ll be happy to help.
Kind regards,
Laca from Trustindex
I also has problem with less reviews that I have. I did all these steps – but it doesn’t work.
Plugin Support
Laca
(@lacadev)
Hi @sandermk
In order to assist you, we will need the Troubleshooting text. You can find this in the plugin’s Advanced tab under the Troubleshooting box. Click on “Copy to clipboard” to copy the details. Please insert the copied text into a Pastebin and share the generated URL.
We look forward to your response and assisting you further.
Best regards,
Laca from Trustindex
here’s the link and my place_id=ChIJ6dWdU5D8_WgRf-crfXWkxY8
https://pastebin.com/1mj1zWjV
thank you.
Plugin Support
Laca
(@lacadev)
Hi @sandermk,
We’ve performed a cleanup related to the connection on our side, which may help resolve this issue.
Could you please try re-creating the plugin once again?
Best regards,
Laca from Trustindex
reinstalled and reconnected – same 8 reviews.
Plugin Support
Laca
(@lacadev)
Hi,
Thank you for reporting this, and we apologize for the inconvenience.
There was an issue on our side related to the review count, where the widget displayed fewer reviews than the actual number available on your Google profile. This has now been fixed.
Please try the following steps to ensure everything is updated properly on your site:
- Go to the “Advanced” tab in the plugin settings.
- Click the “Re-Create plugin” button to reset the plugin.
- Reconnect your business.
- Reconfigure the widget settings if needed.
If you have already inserted the shortcode on your page, you do not need to insert it again.
Please also note that the free version of the plugin displays up to 10 reviews in the widget. If you have more reviews on Google, only 10 will be shown in the free version.
Let us know if the issue still persists after these steps.
Kind regards,
Laca from Trustindex
