Width is not responding automatically and mobile

  • Resolved martafreitas

    (@martafreitas)


    5 years, 4 months ago

    Hi,
    I can no longer see exactly how the pages are on tablet and mobile in elementor’s editing mode.
    I cloned elementor pages already created in previous years that were correctly and when I go in elementor editing mode to mobile and tablet I can’t get the reality, if I publish the pages it is right but the visualization is not.
    When I resize the page, the width is not automatically resizing, reloading the page will make it look fine but if you stay like that while the theme applies to the size of the window all the Elementor items stay like there were in the start.
    You can see what’s going on here:
    https://drive.google.com/drive/folders/17CjrxIIgPFXJp_Gw8CHIjd_Cf0-0I9kA?usp=sharing

Viewing 1 replies (of 1 total)
  • gilt

    (@gilt)

    5 years, 3 months ago

    “Dear ,

    Thank you for contacting us and for providing information.

    We sincerely apologize for the delayed response. We have been experiencing a higher than usual volume of tickets.

    As we cannot currently recreate this issue on our end, and as a first essential troubleshooting step, please make sure that your website is using the latest versions of Elementor (3.1.1) and Elementor Pro (3.0.10) after making a backup of your website.

    If the issue persists, as a second step, I then recommend you to follow this article from our help center. Feel free to skip any troubleshooting step that you may have already performed.

    I apologize for any inconvenience and I will be looking forward to hearing back from you.

    Kind Regards,

    Gil

    • This reply was modified 5 years, 3 months ago by gilt.
Viewing 1 replies (of 1 total)

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