Wizard not working

  • Resolved Marcotics

    (@marcotics)


    5 years, 9 months ago

    I’ve just installed the plugin, and tried to get through the wizard. Only thing is, the wizard does not keep anything. When i click on the next step, all is erased in the previous screen. I don’t know if it is supposed to change, but in the bottom right of every screen there are two circles that change between a ? and ! constantly.

    I hope someone can help me out.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Aert

    (@aahulsebos)

    5 years, 9 months ago

    Hi @marcotics,

    We have seen this with a couple of plugins. These plugins add CSS to admin pages, which is not best practice.

    Could you copy/paste your plugin list here, I can’t remember the exact plugins.

    regards Aert

    Thread Starter Marcotics

    (@marcotics)

    5 years, 9 months ago

    It is quitte the list:

    Advanced noCaptcha & invisible Captcha
    Classic Editor
    CM Tooltip Glossary
    Collapse-O-Matic
    Complianz | GDPR/CCPA Cookie Consent
    Contact Form 7
    CookieCuttr v2
    Door de gebruiker ingezonden berichten
    Emoji Emoticons
    Envato Market
    Flamingo
    Font Awesome
    GDPR (AVG)
    Google Authenticator
    Health Check & Troubleshooting
    Honeypot voor Contact Form 7
    Imagify
    iThemes Security
    Jetpack door WordPress.com (only Publicize module active)
    Loco Translate
    OneSignal Push Notifications
    Quick Page/Post Redirect Plugin
    Really Simple SSL
    Really Simple SSL pro
    Redirection
    Responsive Lightbox & Gallery
    Simple Blog Stats
    Simple Smilies
    Simple Tags
    Slimstat Analytics
    Social Login
    Subscribe to Comments Reloaded
    Sucuri Security – Auditing, Malware Scanner and Hardening
    Super Progressive Web Apps
    TinyMCE Advanced
    UpdraftPlus – Backup/Restore
    Wordfence Security
    WP 404 Auto Redirect to Similar Post
    WP File Manager
    WP Rocket
    WP-Optimize – Clean, Compress, Cache
    WP-SpamShield
    WPBeginner’s Compact Archives
    WPSSO Core
    WPSSO Schema JSON-LD Markup
    Yoast Comment Hacks
    Yoast SEO

    Plugin Author Aert

    (@aahulsebos)

    5 years, 9 months ago

    Goedenavond @marcotics,

    I thought I had a good memory,

    I see you have: Health Check & Troubleshooting could you enable this plugin, and go to Plugins -> Complianz and put it in Troubleshoot mode?

    Please make sure you can access FTP, or a back-up if necessary.

    In troubleshoot mode your front-end will remain the same, the back-end will deactivate all plugins except Complianz. If the wizard works, we can enable plugins one by one to see where the problem lies.

    Groeten Aert

    Thread Starter Marcotics

    (@marcotics)

    5 years, 9 months ago

    The wizard is running as we speak, searching for all cookies. It seems the wizard is working. The two circles with ? and ! should have been buttons, who knew…

    After the wizard is complete, is there any need to find out wich plugin it was? Is the wizard not working a sign the whole plugin might conflict?

    As you seem to speak Dutch: Bedankt tot dusver 😉

    Thread Starter Marcotics

    (@marcotics)

    5 years, 9 months ago

    I guess i’ll have some finetuning to do. WordPress did not get out of troubleshooting mode, even though complianz was the only active plugin. Front-end was down too, informing about an internal server error.

    I’m not saying it was this plugin that’s responsible. It was probably something else, but it seems restoring a backup was the only thing i could do.

    I will take another look at Complianz later.

    Plugin Author Aert

    (@aahulsebos)

    5 years, 9 months ago

    Hi @marcotics,

    It sounds like you have another error to attend to first.

    I will try to install some of the plugins you mentioned to see if I can reproduce the issue,

    regards Aert

    Plugin Author Aert

    (@aahulsebos)

    5 years, 9 months ago

    Hi @marcotics,

    It’s Font-Awesome with the setting; Technology – SVG.

    They should not add any classes to the admin pages of other plugins. That being said, we’re making our way to 5.0.0 which will deprecate the use of Font Awesome, as we will revamp the user interface.

    You can hold on for a while, deactivating Font Awesome during the configuration, or change the setting in Font Awesome.

    Hope this helped,

    regards Aert

Viewing 7 replies - 1 through 7 (of 7 total)

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