Hello @maksanse,
I’ve seen this occur a few times before and it turned out that the plugin .zip file was missing certain files, probably due to an incomplete download.
Could you try re-downloading & re-uploading/replacing the plugin, to see if that works? The settings you have already entered will remain.
Just let me know if you have any updates.
Kind regards,
Jarno
Hello Jarno,
Thank you for the answer.
I did exactly that but the issue persists 🙁
By the way, why don’t you clean settings database when erasing the plugin ? That would be cleaner…
Best regards
Hi @maksanse,
You can set the plugin to clear all data on deletion of the plugin, under Complianz > Settings.
You mentioned in your original post that no errors appear, does that also apply to errors in the Browser Console when clicking the “next” button?
Kind regards,
Jarno
Right ! With the console, the following error occurs :
`An invalid form control with name=’cmplz_uses_ad_cookies’ is not focusable.
Does it make sense to you ?
Plugin Author
Aert
(@aahulsebos)
Hi @maksanse,
I know what the issue is, but does not yet make sense.
This: `An invalid form control with name=’cmplz_uses_ad_cookies’ refers to a question that doesn’t seem to be available in your wizard, although it should.
https://snipboard.io/EwWue7.jpg
As the answer is required, you can’t go to the next screen. I can’t reproduce the issue, and because you have no issues with the other questions, the file seems intact.
To start debugging, could you do the following? Instead of the console, could you search (ctrl+f) under “Elements” for ‘cmplz_uses_ad_cookies’?
So we at least know if some HTML is there.
regards Aert
Plugin Author
Aert
(@aahulsebos)
Hi @maksanse,
You can also have a look at the exact file if you can, with either plugin editor or via FTP. Let me know so I can walk you through it.
regards Aert
Hello Aert,
Here is the code extracted from Elements searching for “cmplz_uses_ad_cookies” :
<div class="field-group uses_ad_cookies cmplz-radio " style="display:none!important;visibility:hidden!important;opacity:0!important;height:0!important;width:0!important;pointer-events:none!important;"><div class="cmplz-field"><div class="cmplz-label"> <label class="" for="cmplz_uses_ad_cookies">
<div class="cmplz-title-wrap" style="display:none!important;visibility:hidden!important;opacity:0!important;height:0!important;width:0!important;pointer-events:none!important;">Does your website use cookies for advertising?</div>
<div>
</div>
</label>
</div>
<label class="cmplz-radio-container " style="display:none!important;visibility:hidden!important;opacity:0!important;height:0!important;width:0!important;pointer-events:none!important;">Yes <input required="" type="radio" id="yes" name="cmplz_uses_ad_cookies" class="cmplz_uses_ad_cookies" value="yes" style="display:none!important;visibility:hidden!important;opacity:0!important;height:0!important;width:0!important;pointer-events:none!important;">
<div class="radiobtn " required=""><span><div class="cmplz-icon cmplz-bullet cmplz-success bullet bullet"></div></span></div>
</label>
<label class="cmplz-radio-container " style="display:none!important;visibility:hidden!important;opacity:0!important;height:0!important;width:0!important;pointer-events:none!important;">No <input required="" type="radio" id="no" name="cmplz_uses_ad_cookies" class="cmplz_uses_ad_cookies" value="no" style="display:none!important;visibility:hidden!important;opacity:0!important;height:0!important;width:0!important;pointer-events:none!important;">
<div class="radiobtn " required=""><span><div class="cmplz-icon cmplz-bullet cmplz-success bullet bullet"></div></span></div>
</label>
</div><!--close after field--><div class="cmplz-help-warning-wrap"></div></div>
Best regards
Anonymous User 18811555
(@anonymized-18811555)
I had the same problem. Just deactivate your adblocker! And it was working for me.
BR
Thank you for this tips 👍
Trying in private windows did the trick.
Best regards
Apparently the ad blocker hides everything with the word ‘ad’ in it, which seems a bit brute force.
Which ad blocker is this?
I use AdBlock (the simple one).
