Wizard Stuck at Step 2

  • Resolved markiljas

    (@markiljas)


    7 years, 11 months ago

    Hello,

    I’ve installed the plugin and wasn’t sure about the settings so I went through the wizard setup. Twice it got stock and never got finished. I saw another user having the same issue and that you have instructed him to check the console for errors, so I went to check if I have any errors, and I do, but I think mine is different.

    It says that it couldn’t load “https://www.amaranthinebooks.com/wp-admin/admin-ajax.php?_fs_blog_admin=true”

    So I’ve tried to reload and I’ve noticed on cPanel that the website started using a lot of resources. It popped an error with the same url, but now it said:
    XMLHttpRequest cannot load **URL** due to access control checks.

    Any idea what might be causing this and how to fix this? It would be greatly appreciated.

    Kind regards,
    Marko

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Optimizing Matters

    (@optimizingmatters)

    7 years, 11 months ago

    Can you go to anohter page under /wp-admin/ to see if the same request for wp-admin/admin-ajax.php?_fs_blog_admin=true is visible there as well Marko? and if so, does it work or fail as well?

    frank

    Thread Starter markiljas

    (@markiljas)

    7 years, 11 months ago

    Ah, forgot to mention, that only happens under the wizard setting. I haven’t noticed it under any other /wp-admin/ section, not even when in other options of the plugin (i.e. Settings).

    Kind regards,
    Marko

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    7 years, 11 months ago

    Hey Marko;
    I tested and I don’t see those requests myself and a quick audit of the wizard source code confirmed those calls are not from Async JS.

    Based on a quick web-search wp-admin/admin-ajax.php?_fs_blog_admin=true are calls form a plugin that uses Freemius (a nice product to help turn users of free plugins into paying customers, used by e.g. Caldera Forms, Nextgen Gallery, …).

    Although it’s hard to say if this JS error is the reason of the wizard not working, this is the only tangible lead, so my advice would be to try to identify (the) plugin(s) that uses Freemius and disable that for a second so you don’t see that JS error on the browser console any more.

    hope this helps,
    frank

    Thread Starter markiljas

    (@markiljas)

    7 years, 11 months ago

    Hello again,

    Great, that should help, thanks! Btw, any idea how to detect which plugins uses freemius? Because I tried googling and there isn’t exactly a list, which kinda makes things difficult.

    Thanks again, kind regards,
    Marko

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    7 years, 11 months ago

    Well, typically you would have seen a screen like this one when activating the plugin;

    Thread Starter markiljas

    (@markiljas)

    7 years, 11 months ago

    Ah, great, that should narrow it down. Thanks a bunch for the help, can’t wait to configure it 🙂

    Kind regards,
    Marko

    Thread Starter markiljas

    (@markiljas)

    7 years, 11 months ago

    Hello again,

    Just wanted to update and mark this as a resolved. Managed to pin point a few plugins that might use freemius, deactivated them and went through the wizard. Everything was set up nicely and there aren’t any errors in the console so far. Very nice plugin!

    Once again, thanks for the help 🙂

    Kind regards,
    Marko

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    7 years, 11 months ago

    happy it works Marko, feel free to leave a review of the plugin and support here! 🙂

Viewing 8 replies - 1 through 8 (of 8 total)

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