Hello Elisa,
Thank you very much for reaching out to us.
We have checked the page you have shared with us. It seems that you are using a widget from another third-party plugin to showcase your products.
That’s why the filter is not working as expected. Please use the “WL: Archive Default” widget.
Hopefully, it will solve the problem.
Note: Please set the permalink structure to “Post Name”.
Here is a screenshot for you: https://ibb.co/prYrBDm
Kindest regards,
Tarek
Dear Tarek,
thank you for your prompt answer and support that I appreciate a lot.
There is another issue to solve: I want to see all my products listed on page before clic on filter but now the archive is empty, like if there was a select that there is not.
How can I solve? I would like to see all my products on the archive and only after to have the opportunity to filter
Thanks
elisa
Hello Elisa,
Could you please confirm where have you placed the widget?
Is it on the shop page or on another page?
It would be great if you contact us at https://woolentor.com/contact/
Our support team will definitely assist you with this.
Best regards,
Tarek
